Room Attendant/Housekeeper

PAH Management•Charlotte, NC

5d•Onsite

About The Position

The Room Attendant is responsible for maintaining clean, comfortable, and welcoming guest rooms, hallways, and public areas to support an exceptional guest experience. The position services guest rooms daily, maintains and stocks the housekeeping cart, and replenishes linens and supplies in accordance with company standards. This position is based on property in Charlotte, NC. The work week averages 36–40 hours, with a flexible schedule that may include evenings, weekends, and holidays. No travel is required. The work involves exposure to cleaning chemicals and standard housekeeping equipment, as well as standing, walking, bending, and handling objects throughout the shift.

Requirements

No formal education requirement; ability to read, understand, and follow written and verbal instructions.
Ability to lift, carry, push, pull, or otherwise move objects exerting up to 50 lbs. of force occasionally and up to 20 lbs. of force frequently or constantly.
Ability to bend, lift, and remain standing or walking for the duration of the shift.
Ability to communicate information and ideas clearly and listen to and understand concerns and issues raised by co-workers and guests.
Availability to work a flexible schedule, including evenings, weekends, and holidays as needed.

Nice To Haves

Previous housekeeping or room attendant experience in a hotel or related hospitality setting.
Familiarity with hotel safety and security procedures.

Responsibilities

Clean and service guest rooms daily in accordance with hotel procedures, including picking up trash, sweeping, and dusting.
Change linens and make beds to hotel presentation standards.
Thoroughly clean bathrooms according to hotel cleanliness standards.
Clean windows and balconies as part of standard room servicing.
Replenish guest room supplies and amenities according to company standards.
Retrieve, stock, restock, and store the housekeeping cart in accordance with housekeeping, safety, and security procedures and regulations.
Receive the assigned section, keys, supplies, and priority room requests from the Senior Housekeeper at the start of each shift.
Turn in keys and unused supplies at the end of each shift.
Respond promptly to guest requests and report guest issues or complaints hospitably.
Report missing articles, damage, or mechanical problems to the Senior Housekeeper.
Turn in articles left behind in guest rooms according to lost-and-found procedures.
Coordinate daily work priorities with the Housekeeping Supervisor and assist fellow team members when needed.
Perform other duties as assigned by the Housekeeping Supervisor.