Room Attendant - Housekeeper

The Graham Georgetown•Washington, DC

10d

About The Position

Clean and maintain guest rooms to ensure they meet established standards. The role includes greeting guests warmly, cleaning rooms within allotted time frames, changing linens and towels, cleaning and polishing furnishings, reporting repair needs, and handling guest items left behind according to lost and found policy. Room Attendants may also perform house person and lobby attendant duties when staffing is short or during peak periods. They are expected to follow safe work practices and applicable MSDS and OSHA standards and contribute to guest satisfaction. Other duties may be assigned by management. The work schedule varies and may include holidays and weekends. The position requires extended periods of standing and involves walking, pushing, pulling, reaching, bending, squatting, kneeling, lifting up to 20 pounds, and using cleaning chemicals. Previous housekeeping experience or equivalent training is required; a high school diploma is preferred. Candidates must understand and communicate in English. HHM Hotels describes its values as “People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It” and is an equal-opportunity employer.

Requirements

Previous housekeeping experience or equivalent training is required.
Must understand and communicate in English.
A high school diploma is preferred.

Responsibilities

Greet guests with a warm and friendly greeting.
Clean guest rooms to established standards within the allotted time frame, including sweeping, mopping, scrubbing, or vacuuming.
Change bed linens and replace towels and other amenities.
Clean and polish furniture and fixtures, and dust furniture, walls, or equipment.
Notify managers about repairs needed in guest rooms.
Process guest items left in rooms according to the lost and found policy.
Practice safe work habits, wear protective safety equipment, and follow MSDS and OSHA standards.
Perform house person and lobby attendant duties when short staffed or during peak periods.
Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
Ensure overall guest satisfaction.
Perform other duties as requested by management.