HOUSEKEEPER LEAD (FULL TIME)
About The Position
Crothall Healthcare is hiring a full-time Housekeeper Lead at Lehigh Valley Health Network in Lehighton, Pennsylvania. The role supervises, trains, and inspects assigned housekeeping staff to ensure procedures meet unit standards, and assists staff as needed to provide quality service. The position pays $17.75 per hour and requires at least three years of prior housekeeping experience. The schedule is Monday through Friday, 3:00 p.m. to 11:30 p.m., with rotating weekends and holidays required. The Housekeeper Lead provides attentive customer service, coordinates shift staffing and assignments, manages staff equipment and keys, inspects areas and equipment, addresses complaints, and helps maintain cleanliness and service standards.
Requirements
- At least 3 years of prior housekeeping experience.
Responsibilities
- Provide quality customer service with one-on-one attention to detail.
- Confirm assigned staff report to work and clock in properly; document late or absent employees.
- Resolve internal and external guest complaints to ensure satisfaction.
- Document call-offs and arrange replacement coverage for shifts.
- Coordinate assigned staff breaks.
- Prepare and distribute assignment sheets, review priorities, and communicate changes during the shift.
- Assign keys, radios, and beepers to staff; maintain accurate assignment records and ensure key security.
- Check staff equipment for supplies, neatness, cleanliness, and mechanical problems, and instruct personnel to correct deficiencies.
- Inspect areas to confirm cleaning standards are met.
- Assist staff in maintaining high standards of cleanliness and service.
- Conduct staff training as assigned.
- Contribute to the team and demonstrate professionalism with customers, coworkers, and others.
- Perform other duties as assigned.
Benefits
- Retirement Plan
- Associate Shopping Program
- Health and Wellness Programs
- Discount Marketplace
- Identity Theft Protection
- Pet Insurance
- Voluntary Critical Illness Insurance, Accident Insurance, and Hospital Indemnity Insurance
- Legal Services
- Choice Auto and Home Program
- Medical insurance
- Dental insurance
- Vision insurance
- Life Insurance/AD
- Disability Insurance
- Commuter Benefits
- Employee Assistance Program
- Flexible Spending Accounts (FSAs)
- May be eligible for paid and/or unpaid time off in accordance with applicable laws
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
