HOUSEKEEPER LEAD (FULL TIME)
About The Position
TouchPoint Support Services is hiring a full-time Housekeeper Lead at Ascension Saint Thomas Midtown in Nashville, Tennessee. The role supervises, trains, and inspects assigned housekeeping staff to ensure procedures meet unit standards, and assists with housekeeping duties as needed to provide optimum service to guests. The position is scheduled Monday through Friday, 11:00 p.m. to 7:30 a.m., with rotating weekends. The pay range is $15.81 to $17.00 per hour. TouchPoint provides hospitality services for patients, families, and visitors at Ascension Health hospitals. The Housekeeper Lead supports the organization’s service mission by helping maintain cleanliness and service standards and contributing professionally as part of the team.
Requirements
- Previous housekeeping experience in a healthcare setting is preferred.
- Must be able to perform the essential functions of the position satisfactorily, with or without reasonable accommodation.
Nice To Haves
- Previous housekeeping experience in a healthcare setting.
Responsibilities
- Provide quality customer service with one-on-one attention to detail.
- Ensure assigned staff report to work and clock in properly; document late or absent employees.
- Resolve internal and external guest complaints to support guest satisfaction.
- Document call-offs and arrange replacements for any shift.
- Coordinate assigned staff breaks.
- Prepare and distribute assignment sheets, review priorities, and communicate additions or changes during the shift.
- Assign keys, radios, and beepers to staff; maintain accurate assignment records and ensure key security.
- Check staff equipment for supplies, neatness, cleanliness, and mechanical problems, and instruct designated personnel to correct deficiencies.
- Inspect areas to confirm cleaning standards have been met.
- Assist staff in maintaining high standards of cleanliness and service.
- Conduct staff training as assigned.
- Contribute to the team and act professionally with customers, fellow employees, and others.
- Perform other duties as assigned.
Benefits
- Retirement Plan
- Associate Shopping Program
- Health and Wellness Programs
- Discount Marketplace
- Identity Theft Protection
- Pet Insurance
- Voluntary benefits, including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program
- Medical
- Dental
- Vision
- Life Insurance/AD
- Disability Insurance
- Commuter Benefits
- Employee Assistance Program
- Flexible Spending Accounts (FSAs)
- May be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
