House Person, Hotel Housekeeping

San Manuel Casinos•Highland, CA

22h

About The Position

Under the direction of the Supervisor Housekeeping, the House Person helps maintain a 5-Star, 5-Diamond cleanliness experience in public areas visible to guests on guest floors and in heart-of-house areas. The role also delivers guest-requested items professionally and promptly according to Forbes standards. The House Person collaborates with other functions and supports the Tribe’s goals, priorities, vision, mission, and values. The position includes cleaning and maintaining guest-facing and back-of-house areas, replenishing housekeeping carts, completing assigned deep-cleaning tasks, handling cleaning supplies and equipment safely, and communicating guest requests and maintenance issues to the appropriate staff. The role works in a fast-paced, high-demand environment and may require evening, weekend, and holiday shifts.

Requirements

Good verbal and written communication skills.
Knowledge of housekeeping service techniques and productivity expectations.
Ability to identify and prioritize issues.
Ability to assist guests with requests and communicate issues to the Office Coordinator or Supervisor.
Personable and professional manner, with caution and discretion in communication.
Ability to work in a fast-paced, high-demand environment.
Ability to meet the described physical demands, including occasionally lifting, carrying, pushing, or pulling up to 40 pounds.
A gaming license may be required and must be maintained if required by the San Manuel Tribal Gaming Commission.

Nice To Haves

High School Diploma or GED preferred.
At least two years of housekeeping experience in an upscale hotel preferred.

Responsibilities

Clean and maintain guest-facing public areas, including corridors, elevator landings, elevators, and stairwells, as well as heart-of-house areas such as service elevators, linen closets, and storage rooms.
Restock housekeeping carts with linen, supplies, and amenities.
Perform assigned deep-cleaning tasks, including guestroom deep cleaning, carpet shampooing, water extraction, and high dusting.
Deliver guest-requested items within ten minutes in a courteous and professional manner, in accordance with Forbes standards.
Carry an assigned radio and wear an earpiece discreetly to communicate with team members.
Use chemicals and cleaning supplies properly, follow OSHA rules, complete chemical-use training, and ensure hazardous supplies are labeled according to applicable regulations.
Maintain and use equipment appropriately while following health and safety guidelines, policies, and procedures.
Support team members’ collaboration, learning, performance, and skill development by leading by example, sharing knowledge, empowering, and coaching.
Report guest-floor maintenance issues to the Office Coordinator and communicate guest requests to the Supervisor or Office Coordinator as needed.
Perform other duties as assigned to support efficient department operations.