House Person, Hotel Housekeeping

San Manuel Band of Mission Indians•Highland, CA

About The Position

Under the direction of the Supervisor Housekeeping, the House Person maintains the cleanliness of public areas in guest view on guest floors and in heart-of-house areas, supporting a 5-Star, 5-Diamond guest experience. The role also delivers guest-requested items professionally and promptly according to Forbes standards, and collaborates with other functions to support the Tribe’s goals, vision, mission, and values. The position requires maintaining guest-facing and back-of-house areas, restocking housekeeping carts, and performing assigned deep-cleaning tasks. It also involves safe handling of cleaning chemicals and equipment, communicating guest requests and maintenance issues to the appropriate staff, and supporting team members through example, knowledge-sharing, and coaching. The role may include evening, weekend, and holiday shifts and requires working in a fast-paced, high-demand environment.

Requirements

Good verbal and written communication skills.
Knowledge of housekeeping service techniques and productivity expectations.
Ability to identify and prioritize issues.
Ability to assist guests with requests and communicate issues to the Office Coordinator or Supervisor.
Personable and professional demeanor, with caution and discretion in communication.
Ability to work in a fast-paced, high-demand environment.
Ability to meet the stated physical demands, including occasional lifting, carrying, pushing, or pulling objects up to 40 pounds and performing activities such as balancing, stooping, kneeling, crouching, reaching, pushing, pulling, lifting, grasping, talking, hearing, and repetitive motions.

Nice To Haves

High School Diploma or GED preferred.
At least two years of housekeeping experience within an upscale hotel preferred.
At the discretion of the San Manuel Tribal Gaming Commission, ability to obtain and maintain a gaming license may be required.

Responsibilities

Clean and maintain public areas in guest view, including corridors, elevator landings and elevators, stairwells, service elevators, linen closets, and storage rooms.
Restock housekeeping carts with linen, supplies, and amenities.
Perform assigned deep cleaning, including guestrooms, carpet shampooing, water extraction, and high dusting.
Deliver guest-request items within ten minutes in a courteous and professional manner, in accordance with Forbes standards.
Carry an assigned radio and wear an earpiece discreetly to communicate with team members.
Use chemicals and cleaning supplies properly, follow OSHA rules and chemical-use training, and ensure hazardous supplies are labeled in accordance with applicable regulations.
Maintain and use equipment appropriately while following health and safety guidelines, policies, and procedures.
Support team members’ collaboration, learning, performance, and development by leading by example, sharing knowledge, empowering, and coaching.
Report guest-floor maintenance issues to the Office Coordinator and guest requests to the Supervisor or Office Coordinator as needed.
Perform other duties as assigned to support efficient department operations.