House Person (Hotel)

DoubleTree•Miami, FL

1d•Onsite

About The Position

The House Person maintains the cleanliness of guest corridors, elevators, and other assigned areas, and delivers items to guest rooms, such as luggage, irons, and coffee. This hourly position is 100% on-site at the DoubleTree by Hilton Miami Airport Convention Center, pays $15.00 per hour, and reports to the Housekeeping Supervisors and Manager. The role includes walking assigned floors at the beginning and end of shifts, removing trash, linens, newspapers, and trays, vacuuming guest corridors, and completing assigned cleaning projects. The House Person also supports room attendants and housekeeping as needed, delivers clean linen, maintains housekeeping storage and work areas, reports maintenance issues, and follows hotel procedures for safety, lost and found, and end-of-shift key and paperwork return. The employee is expected to provide courteous guest service and help ensure guest satisfaction.

Requirements

Must communicate effectively, verbally and in writing, with employees and guests at all levels.
Must listen to, understand, and clarify concerns raised by employees and guests.
Must be able to multitask and prioritize departmental functions to meet deadlines.
Must be effective at handling problems, including anticipating, preventing, identifying, and solving them as necessary.
Must understand and apply complex information and data from various sources to meet appropriate objectives.
Must be able to maintain confidentiality of information.
Must comply with hotel standards and regulations to support safe and efficient hotel operations.
Must maintain regular attendance according to scheduling and hotel standards.
Must maintain proper personal appearance and grooming, including wearing the proper uniform and nametag.

Nice To Haves

Experience as a House Person is sought; no minimum duration or specific experience requirement is stated.
Ability to cross-train in other hotel-related areas.

Responsibilities

Maintain the cleanliness of guest corridors, elevators, and all assigned areas.
Deliver requested items to guest rooms, including luggage, irons, and coffee.
Walk assigned floors at the beginning and end of shifts; remove newspapers, trays, trash, and linens, empty ash urns, and identify areas needing immediate cleaning.
Complete assigned daily checklist projects, including cleaning elevator lobbies, ash urns, glass tables, furniture, ice machines and vending machines, elevator doors and frames, service landings and linen closets, stairwells, and floors.
Use proper two-way radio etiquette when communicating with employees.
Practice safe work habits to protect guests, fellow employees, and self.
Handle lost-and-found items according to hotel standards.
Turn in keys and assignment sheets to the Housekeeping Office at the end of the shift.
Report maintenance issues to the Housekeeping Supervisor or Manager.
Be familiar with guestroom cleaning procedures and assist with cleaning when needed.
Pick up room attendants’ dirty linen or trash as needed, and remove trash from service landings to the outside dumpsters according to hotel procedures.
Vacuum guest corridors.
Assist Housekeeping as needed, including handling bed boards and roll-away beds and flipping beds.
Deliver clean linen to assigned sections, if applicable.
Maintain the cleanliness and organization of the Housekeeping Office, linen rooms, storage closets, and stairwells.
Help ensure overall guest satisfaction.
Attend required hotel meetings and training.
Maintain regular attendance and high standards of personal appearance and grooming, including wearing the proper uniform and nametag.
Support productivity, identify problem areas, and assist with implementing solutions.
Anticipate, prevent, identify, and resolve problems as needed.
Cross-train in other hotel-related areas, maintain confidentiality, and show initiative in anticipating guest or operational needs.
Perform other duties requested by management.
Maintain a warm, friendly, attentive, courteous, and service-oriented manner with guests, managers, and fellow employees.