House Manager

16 On Center•Chicago, IL

13d•$70,000 - $80,000•Onsite

About The Position

As the House Manager at Moneygun, you are the host of the party, responsible for ensuring our service and hospitality are mentioned amongst the best in the city. This position serves as a direct supervisor and vital resource for the bar, kitchen, and security teams, providing guidance and hands-on assistance whenever necessary. The House Manager is tuned in to our guests and ever-present on the floor during service, using the mission statement and guiding principles as anchors for decision-making and cultivating culture. This role is also directly involved with event and activation curation, working closely with the General Manager, 16 On Center Beverage Director, and shared services team.

Requirements

1+ year of experience managing people is required
Nighttime availability for MOD shifts is required
Floor service and MOD experience in a bar or restaurant is required
Passionate about building community within teams and with guests
Experienced in hiring, training, and developing staff
Familiarity with Toast POS is a plus but not required
Ability to stand and walk for extended periods of time
Ability to lift and carry up to 25–50 lbs as needed
Comfortable working in a fast-paced, high-volume environment, including late nights and loud settings

Nice To Haves

Familiarity with Toast POS is a plus but not required

Responsibilities

Ensure that all hourly staff exude the same FOH “hospitotally” and swagger
Maintain a genuine presence at all times to serve as an example for the rest of the team
Assist the GM and AGM with executing monthly training sessions to grow the knowledge base and skill set of the service staff
Maintain clear communication between kitchen, bar prep, security, and FOH staff to prepare for service
Support and grow relationships with brands and distributors as partnerships are developed
Foster partnerships and develop activations in both spaces to drive sales
Run good shifts. Lead the team as MOD for 3-5 shifts per week - a combination of opens and closes - completing manager checklists and following up fast to resolve any issues as they arise
Assist GM and AGM with scheduling, posting with at least two-weeks lead time
Keep all SOP guides and documents up to date
Ensure complete and efficient bar opening/closing, with each team member sharing duties equally
Ensure cleanliness and organization of all FOH and BOH spaces
Attend weekly manager meetings and see all tasks assigned to completion
Work directly with predetermined beverage partners to execute various activations (holidays, menu placements, takeovers, etc.)
Continuously identify opportunities for improvement, assign deadlines, and execute to completion

Benefits

Health insurance with employer contribution
Voluntary dental, vision, short-term disability, accident, and hospital coverage
Employer-paid life insurance
Voluntary life insurance
401(k) retirement plan with company match
Paid parental leave after 1 year of service
Transit benefits through a pre-tax payroll deduction program
Unlimited PTO
Dining discounts at 16 On Center properties
Complimentary or discounted tickets to shows at 16 On Center venues, including Salt Shed, Thalia Hall, SPACE, and Empty Bottle, subject to availability.