House Manager

Centerstone•Benton, IL

2d•Onsite

About The Position

Centerstone is a leading nonprofit behavioral health system dedicated to providing life-changing care. We offer rewarding opportunities to serve individuals of all ages in various settings. The MH Residential Coordinator role provides structure, monitoring, advocacy, care, oversight, and training in all aspects of independent living skills to adults with mental illness in a 24-hour group home. This role includes orienting new staff and providing ongoing on-the-job training and supervision of group home staff.

Requirements

Bachelor’s Degree in a human service related field.
Five (5) years of paid experience in the mental health field or a combination of an internship and experience equivalent to five (5) years of experience to meet State of Illinois criteria for Mental Health Provider certification (MHP).
Minimum of one (1) year in a social service setting is required.
Effectively communicate via written, verbal, in person and virtual methods.
Skill in customer service techniques.
Skill in establishing and maintaining interpersonal relationships with clients and staff.
Skill in problem-solving.
Must possess the flexibility to work with clients at various stages in their personal growth.
Must have an attitude of wanting to continuously improve their own performance as well as that of Centerstone.

Nice To Haves

Master’s degree is preferred.

Responsibilities

Selects, evaluates, counsels, and trains staff, including orientation and ongoing on-the-job training.
Offers remedial training and education to staff and applies discipline when indicated after consulting with the Chief Executive Officer and Human Resources.
Provides accurate, constructive feedback to staff on an ongoing and timely basis.
Provides minimum of monthly supervision to direct reports and documents performance and development feedback.
Meets more frequently with staff needing additional direction or support.
Completes all performance appraisals and reviews all plans for improvement by deadlines.
Coordinates and directs the daily operation of group home program staff.
Assists the program director in assessing and identifying program staffing needs.
Gathers data to support recommendations for staffing changes.
Ensures program has necessary staff coverage at all times.
Effectively uses written, verbal, and non-verbal communications to communicate ideas, information, and supervision.
Conducts and participates in treatment team meetings and staffing.
Reviews documents to ensure clinically appropriate terminology is used for forms and records, accurately documenting client assessment, planning, and progress.
Ensures clinical documentation is completed by established guidelines, including client involvement, medical necessity, evidenced-based methodologies, interventions, client response, and clinical significance.
Ensures supervised residential facility complies with all applicable regulatory requirements.
Meets or exceeds Key Performance Indicators (KPIs) expectations.
Coordinates and assists with the identification of individual strengths, resources, preferences, and choices throughout the client’s personal growth process.
Supports and promotes client self-advocacy and participation in decision-making and personal growth planning.
Provides individual and group personal growth skills training and support to encourage client growth and wellness.
Works collaboratively to aid clients, family members, and other providers in developing and implementing the client’s comprehensive individualized recovery plan.
Participates in meetings to support integrated care, including weekly multi-disciplinary staffing with the Integration Team.
Develops collaborative relationships with other departments, services, and community health care agencies.
Presents relevant information for the purpose of assuring quality of care, gaining feedback, and planning changes in the provision of personal growth-based services.
Identifies and reports all Critical Incidents according to Centerstone policy.
Demonstrates ability to manage crisis situations, including danger to self and others, to ensure safety and stabilization of clients and to make appropriate referrals/linkages.
Does not leave a crisis situation until the client is in a safe environment or the crisis is resolved.
Effectively uses organizational communication devices and software required to perform job duties.
Follows Centerstone Policies, Procedures and Code of Ethics.
Demonstrates knowledge of and complies with the rules and regulations of funders, regulatory agencies, and accrediting bodies.
Reports any suspected violations of rules and regulations, or unethical, illegal, or unprofessional conduct.
Maintains confidentiality of clients and sensitive operational information.
Utilizes supervisor, clinical on-call, and Ethics Review team appropriately.
Follows HR Policy and Procedure for management of leave.
Minimizes unscheduled absences within established Centerstone guidelines.
Maintains professional and ethical boundaries in relationships with staff and clients.
Establishes and maintains working knowledge of area community resources.
Meets monthly at a minimum for clinical supervision with supervisor.
Utilizes supervision to identify strategies/solutions to support client personal growth, meet client needs, organize time, set priorities, maximize productivity/service to clients, and improve quality of services and documentation.
Comes to supervision prepared to address performance and development goals.
Completes all mandatory trainings and annual test updates by deadlines.
Supports the strategic goals and mission/vision/values of Centerstone.
Obtains and maintains credentials and competencies appropriate to assigned responsibilities and job classification.
Takes initiative to prevent and resolve problems and offers recommendations for improving services.
Completes job requirements with independent action and resourcefulness and seeks out additional duties during periods of downtime.
Organizes time, effort, and use of resources to achieve desired outcomes.
Willingly performs other duties as required by Centerstone business needs.
Uses language and behavior that consistently reflects and enhances the dignity of all individuals and demonstrates support for client personal growth.
Provides a timely and helpful response to any client or colleague requesting assistance.
Encourages and facilitates personal growth and development toward personal growth and wellness.
Empowers clients to be self-sufficient.
Works in partnership with clients and other service providers in all aspects of personal growth planning, service delivery, and support activities.
Demonstrates the ability to help the client identify, select, and practice strategies for relapse prevention and attainment of personal growth goals, considering various client characteristics.
Modifies approaches to engage clients or provide services as appropriate to developmental/age-specific issues, cognitive ability, functional status, and/or diagnosis.
Treats all clients and colleagues with dignity and respect, regardless of race, ethnicity, nationality, religion, sexual orientation, or gender.
Demonstrates basic knowledge, understanding, and values of cultural, racial, and gender differences, and other issues related to mental health and substance use personal growth.
Recognizes the personal growth potential and needs of individuals with emotional disorders, mental illness, and/or addictive disorders or co-occurring disorders.
When requested by Centerstone, participates in community and/or CENTERSTONE events to educate community members on relevant issues.
Obtains knowledge and skills leading to improved performance in assigned responsibilities.
Consistently returns phone calls and e-mails within 24 hours and updates voicemail/out-of-office e-mail.
Consistently uses a pleasant tone and has a helpful attitude.