House Manager

Strategic Group•Calgary, AB

2d•Onsite

About The Position

The House Manager is responsible for the overall operation, presentation, service delivery, and daily coordination of a private residence. This role ensures the household runs smoothly, discreetly, and to a consistently high standard. The successful candidate will act as the central point of coordination for household operations, staff, vendors, events, administration, financial tracking, and direct support to the Principal. This position requires strong household management experience, excellent judgment, hands-on service ability, discretion, and the ability to anticipate needs before they arise. The role combines private household operations, traditional butler-style service, personal assistance, vendor and project management, and administrative oversight.

Requirements

Previous household management, estate management, butler, or high-end private service experience.
Strong ability to anticipate the needs of the Principal and household.
A professional, kind, well-mannered, and compassionate personality.
Excellent respect for boundaries, confidentiality, discretion, and diplomacy.
Strong communication skills, both written and verbal.
The ability to work collaboratively with staff, vendors, service providers, and professional contacts.
Proven ability to build and maintain positive working relationships.
Strong attention to detail and the ability to identify issues before they become problems.
Excellent organization, prioritization, decision-making, and multitasking skills.
Strong problem-solving ability and adaptability.
Comfort developing systems, protocols, schedules, and household procedures.
Strong record-keeping and administrative skills.
Tech-savviness and the ability to learn new systems quickly.
Comfort working hands-on when required.
Calm, professional judgment in emergency or high-pressure situations.
A strong drive to serve, support, and exceed expectations.
A valid driver’s license.
Comfort around dogs and chickens or other household animals.
Applicants must be located in Calgary or the surrounding area.

Nice To Haves

Yacht management experience may be included as an optional responsibility, depending on experience and household needs.

Responsibilities

Oversee day-to-day household operations, ensuring cleanliness, organization, presentation, and service standards are consistently maintained.
Conduct daily walkthroughs of the property, including interior and exterior areas, to identify and resolve issues proactively.
Establish, maintain, and improve household systems, protocols, service standards, and operating procedures.
Manage household inventory, supplies, provisioning, purchasing, and procurement processes.
Oversee kitchen operations, food service, household dining, and special event execution.
Maintain household aesthetics, including flowers, seasonal décor, household dressing, and event presentation.
Support housekeeping standards and provide hands-on coverage when required.
Assist with pet care and household animal-related needs.
Provide occasional driving support as required.
Recruit, onboard, train, schedule, manage, and develop household team members.
Provide daily direction, support, and performance oversight to ensure service standards are met.
Build a cohesive, professional, and discreet household team aligned with the expectations of the Principal.
Write and manage household schedules, ensuring appropriate coverage at all times.
Cover team member duties and household schedules as needed.
Engage, manage, and oversee external vendors, contractors, trades, and service providers.
Coordinate renovations, construction projects, landscaping, system upgrades, and property improvements.
Review quotes, negotiate pricing, review invoices for accuracy, and confirm work is completed to agreed standards.
Maintain strong vendor relationships to support quality, responsiveness, and accountability.
Identify issues early and provide practical solutions or “Plan B” options when needed.
Yacht management may be included as an optional responsibility, depending on experience and household needs.
Maintain accurate and up-to-date household records, including invoices, contracts, vendor records, employee records, schedules, and operational documentation.
Manage household budgets, expenses, reconciliations, bill payments, bank accounts, and credit cards.
Oversee payroll administration and related household employee documentation.
Prepare monthly expense reports and provide visibility into household financials.
Support occasional company-related financial or administrative coordination as required.
Coordinate with company executives, executive assistants, finance contacts, and other professional partners when needed.
Answer telephone calls, take messages, manage general mail, correspondence, invitations, and household communications.
Act as a trusted point of contact for the Principal, ensuring household operations align with expectations.
Anticipate the needs of the Principal and provide proactive, discreet, and professional support.
Manage communications on behalf of the Principal, including calls, correspondence, invitations, and follow-ups.
Support personal requirements, including wardrobe management, personal purchasing, prescriptions, lifestyle preferences, and ad hoc tasks.
Coordinate with external professionals to support travel, events, meetings, personal logistics, and special projects.
Welcome and host guests, visitors, family members, and business guests with a high standard of hospitality.
Support planning and service for family, social, and business events held within the household.
Ensure household security systems, protocols, and procedures are in place and functioning effectively.
Monitor and address risks related to the property, vendors, operations, staff, and guests.
Maintain strict confidentiality, discretion, and professionalism in all aspects of the role.
Respond calmly and proactively in emergency situations.
Exercise sound judgment, diplomacy, and respect for boundaries at all times.