House Manager

Centerstone•Benton, IL

9d•$41,700 - $58,450•Onsite

About The Position

Centerstone is a leading nonprofit behavioral health system dedicated to providing care that transforms lives. The MH Residential Coordinator role is responsible for providing structure, monitoring, advocacy, care, oversight, and training in all aspects of independent living skills to adults with mental illness in a 24-hour group home setting. This role also includes orienting new staff and providing ongoing on-the-job training and supervision of group home staff.

Requirements

Bachelor’s Degree in a human service related field.
Five (5) years of paid experience in the mental health field or combination of an internship and experience equivalent to five (5) years of experience to meet State of Illinois criteria for Mental Health Provider certification (MHP).
Minimum of one (1) year in a social service setting is required.
Effectively communicate via written, verbal, in person and virtual methods.
Skill in customer service techniques.
Skill in establishing and maintaining interpersonal relationships with clients and staff.
Skill in problem-solving.

Nice To Haves

Master’s degree is preferred.

Responsibilities

Selects, evaluates, counsels, and trains staff, including orientation and ongoing on-the-job training.
Offers remedial training and education to staff and applies discipline when indicated.
Provides accurate, constructive feedback to staff on an ongoing and timely basis.
Conducts monthly supervision of direct reports and documents performance and development feedback.
Completes all performance appraisals and reviews plans for improvement by deadlines.
Coordinates and directs the daily operation of group home program staff.
Assists program director in assessing and identifying program staffing needs and gathers data to support staffing recommendations.
Ensures program has necessary staff coverage at all times.
Effectively uses written, verbal, and non-verbal communications.
Conducts and participates in treatment team meetings and staffing.
Reviews documents to ensure clinically appropriate terminology, accurate client assessment, planning, and progress documentation.
Ensures clinical documentation is completed by established guidelines and includes specific elements like client involvement, medical necessity, and client response.
Ensures supervised residential facility complies with all applicable regulatory requirements.
Meets or exceeds Key Performance Indicators (KPIs) expectations.
Coordinates and assists with the identification of individual client strengths, resources, preferences, and choices.
Supports and promotes client self-advocacy and participation in decision-making and personal growth planning.
Provides individual and group personal growth skills training and support.
Works collaboratively to aid clients, family members, and other providers in developing and implementing client’s comprehensive individualized recovery plan.
Participates in meetings to support integrated care, including weekly multi-disciplinary staffing.
Develops collaborative relationships with other departments, services, and community health care agencies.
Presents relevant information for quality of care assurance, feedback, and planning changes.
Identifies and reports all Critical Incidents according to Centerstone policy.
Manages crisis situations, including danger to self and others, to ensure safety and stabilization of clients.
Makes appropriate referrals/linkages when clinically indicated and does not leave crisis situation until client is in a safe environment or crisis is resolved.
Effectively uses organizational communication devices and software required to perform job duties.
Follows Centerstone Policies, Procedures and Code of Ethics.
Demonstrates knowledge of and complies with the rules and regulations of funders, regulatory agencies, and accrediting bodies.
Reports any suspected violations of rules and regulations or unethical, illegal, or professional misconduct.
Maintains confidentiality of clients and sensitive information.
Utilizes supervisor, clinical on-call, and Ethics Review team appropriately.
Follows HR Policy and Procedure for management of leave.
Minimizes unscheduled absences within established Centerstone guidelines.
Maintains professional and ethical boundaries in relationships with staff and clients.
Establishes and maintains working knowledge of area's community resources.
Meets monthly at a minimum for clinical supervision with supervisor.
Completes all mandatory trainings and annual test updates by deadlines.
Supports the strategic goals and mission/vision/values of Centerstone.
Obtains and maintains credentials and competencies appropriate to assigned responsibilities.
Takes initiative to prevent and resolve problems and offers recommendations for improving services.
Completes job requirements with independent action and resourcefulness and seeks out additional duties during periods of downtime.
Willingly performs other duties as required by Centerstone business needs.
Uses language and behavior that consistently reflects and enhances the dignity of all individuals and demonstrates support for client personal growth.
Provides a timely and helpful response to any client or colleague requesting assistance.
Encourages and facilitates personal growth and development toward personal growth and wellness.
Empowers clients to be self-sufficient.
Works in partnership with clients and other service providers in all aspects of personal growth planning, service delivery and support activities.
Helps clients identify, select and practice strategies for relapse prevention and attainment of personal growth goals, considering various client characteristics.
Modifies approaches to engage clients or provide services as appropriate to developmental/age-specific issues, cognitive ability, functional status, and/or diagnosis.
Treats all clients and colleagues with dignity and respect, regardless of race, ethnicity, nationality, religion, sexual orientation, or gender.
Demonstrates basic knowledge, understanding and values of cultural, racial, and gender differences, and other issues related to mental health and substance use personal growth.
Recognizes the personal growth potential and needs of individuals with emotional disorders, mental illness, and/or addictive disorders or co-occurring disorders.
Participates in community and/or Centerstone events to educate community members on mental health, personal growth, and substance use.
Obtains knowledge and skills leading to improved performance in assigned responsibilities.
Demonstrates a strong desire to provide excellent customer experience.
Complies with rules and regulations of accountable organizations.
Maintains high ethical and professional standards of conduct.
Possesses flexibility to work with clients at various stages in their personal growth.
Maintains an attitude of wanting to continuously improve own performance and that of Centerstone.
Consistently returns phone calls and e-mails within 24 hours and updates voicemail/out of office e-mail.
Consistently uses a pleasant tone and has a helpful attitude.