House Manager

New Narrative•Portland, OR

14d

About The Position

The House Manager manages day-to-day facility operations and ensures adequate staffing at all times. The position directly supervises facility residential staff and provides regular performance feedback. It supports residents’ care and safety through medication protocol oversight, facility cleanliness and sanitation, fire safety, crisis response, and coordination with treatment team members and outside contacts. The House Manager also coordinates schedules, responds to after-hours calls, and provides emergency shift coverage when needed. The role is part of New Narrative’s residential team, which contributes to the organization’s continuum of services and supports, best practices, positive clinical outcomes, and quality of care. The position is located in Portland, Oregon, or the surrounding metro area. The expected schedule is day shift, Monday through Friday, with on-call duties outside normal hours.

Requirements

Previous experience working in or managing a group home is required.
Must obtain criminal records clearance through the State Mental Health Division before starting employment.
Must have a valid driver’s license and insurance.

Nice To Haves

QMHA credentials are strongly preferred.
Previous experience in a supervisory role is strongly preferred.

Responsibilities

Manage day-to-day facility operations and ensure adequate staffing at the facility at all times.
Support crisis intervention by assisting program employees, answering crisis calls, and contacting appropriate service and support team members.
Follow medication management protocols, stay alert to changes in medication orders, conduct weekly medication audits, supervise medication monitoring for residents, and review and monitor medication protocols.
Ensure facility cleanliness by completing and supervising daily cleaning checklists.
Maintain facility health and sanitation, monitor household and grounds for cleanliness and safety, and submit work orders as needed.
Conduct monthly fire drills and monitor fire safety programs, including equipment inspections and drills.
Help ensure individuals receive high-quality care.
Lead resident meetings as directed by the supervisor.
Liaise with pharmacies, prescribers, physicians, neighbors, and county and state officials.
Ensure adequate program supplies.
Collaborate with people involved in treatment, including family members.
Coordinate shift schedules to maintain adequate coverage, respond to after-hours telephone calls, and provide emergency shift coverage when necessary.
Monitor employee and peer interactions for professional and ethical appropriateness.
Supervise staff performance, provide corrective action as needed, and complete annual staff evaluations.
Attend and positively participate in required meetings, develop skills and competencies, follow corporate policies and directives, comply with safety rules, and maintain security of keys, files, and facilities.
Complete at least eight hours of annual in-service training on issues relevant to residential care.
Complete other tasks as assigned by the supervisor.