House Manager

Dungarvin•Madison, WI

2h•$55,700 - $62,300•Onsite

About The Position

The position provides leadership and oversight for multiple residential programs serving people with intellectual or developmental disabilities. It combines supervisory responsibilities with direct care and includes supervising and developing Direct Support Professionals, managing program operations and budgets, addressing staffing and operational challenges, and maintaining quality and regulatory compliance. The role also involves working with families, guardians, case managers, and clinical professionals to support person-centered care and the people served in living meaningful lives with dignity, independence, and choice. The position is in-office and provides site supervision for direct care staff. It follows typical office hours, Monday through Friday, with a full-time schedule. The Program Director must also have a flexible schedule and be available on-call during a rotation, including weekends and irregular hours.

Requirements

At least 2 years of managerial or supervisory experience, including hiring, employee discipline, and performance management.
At least 1 year of full-time direct experience working with individuals with intellectual or developmental disabilities.
Successful completion of required background checks and applicable regulatory clearances.
Valid driver's license with an acceptable driving record.
Reliable vehicle with current auto liability insurance.
Strong decision-making, time management, and communication skills, with a responsible, mature, and flexible approach to leadership.

Nice To Haves

Bachelor's degree preferred in Human Services, Social Work, Psychology, Behavioral Science, or a related field.
Experience working with individuals with mental health needs.

Responsibilities

Supervise, coach, and develop Direct Support Professionals.
Manage multiple residential programs and ensure daily operations run smoothly.
Address staffing and operational challenges, make decisions, and find practical solutions.
Monitor expenses, manage program budgets, and make responsible financial decisions.
Partner with families, guardians, case managers, and clinical professionals.
Ensure programs meet company standards, licensing requirements, and regulatory expectations.
Help recruit, hire, train, and retain employees, and provide ongoing feedback and support.

Benefits

401(k) plan with employer match after one year of service.
Company-provided equipment and monthly cellphone stipend.
Pet insurance.
Paid time off that increases with tenure, PTO donation options, and paid sick leave.
Medical, dental, and vision coverage.
Supplemental insurance options.
Flexible spending and health savings accounts (FSA and HSA).
Company-paid long-term disability and life insurance.
Internal job mobility nationwide.
Employee referral program.
Employee Assistance Program (EAP).
National brand discounts.
Mileage reimbursement of $0.55 per mile.