House Manager

UNC-Chapel HillChapel Hill, NC
Onsite

About The Position

This position serves as one of three Audience Services Associates or House Managers for PlayMakers' six-show main stage season, as well as some other second stage or workshop productions. Performances run Wednesday-Saturday nights, and Sunday matinees, but this schedule may vary. The position also works in the box office as needed.

Requirements

  • Experience with Tessitura ticketing software is a plus.
  • Customer service skills.
  • Ability to handle emergencies.
  • Administrative skills.
  • Artist support skills.

Nice To Haves

  • Experience as an Audience Services Associate or House Manager.

Responsibilities

  • Prepare and maintain facilities inside and outside the theater before, during, and after each performance.
  • Manage and supervise work-study students and volunteers.
  • Provide customer service to audience members during performances.
  • Assist other departments of PlayMakers as necessary for Opening Nights and other special events.
  • Identify and respond to emergencies according to emergency protocols.
  • Report all incidents to the Director of Operations.
  • Sell single tickets and subscriptions using Tessitura ticketing software.
  • Provide information to patrons regarding performance time schedules, location of events, and various pricing and seating arrangements.
  • Explain box office policies and respond to routine problems regarding ticket sales.
  • Reconcile daily cash receipts and perform daily deposits with the University Cashier.
  • Prepare box office and front of house reports as needed.
  • Provide any additional administrative tasks and artist support as needed.
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