KEB House Manager

Jubilee Housing•Washington, DC

7d•$55,000 - $55,000•Onsite

About The Position

The House Manager is the senior on-site staff member and operational anchor of KEB, Jubilee’s workforce housing program for returning citizens, which serves 18 residents. This is a live-on role: the Manager resides in the building in a separate staff unit with private quarters, a bath, kitchen, and living area; provides scheduled day coverage; and serves as the primary on-call contact for serious incidents outside scheduled monitor shifts. The Manager supervises House Monitors, maintains the safety and integrity of the residential environment, and coordinates daily operations with clinical and program staff. The House Manager establishes the culture of the residence by modeling warmth, consistency, and high expectations, and by helping residents experience the building as a supportive environment. The role combines supervision and administration with direct relationship-building, including having difficult conversations with residents and coaching House Monitors. As a founding team member, the Manager helps establish house norms, operational protocols, and team practices, and works collaboratively with clinical and workforce development staff. The Manager oversees day-to-day facility operations, responds to and documents serious incidents, coordinates with the Program Director and emergency services as needed, and ensures shift coverage across all hours. Responsibilities also include supervising and supporting House Monitors, coordinating residential activities and resident orientation, maintaining resident and administrative records, conducting building inspections, and tracking supplies and maintenance needs. A background check and drug screening are pre-employment conditions. The live-on unit is provided as a condition of employment, and the value of housing is treated according to applicable tax and compensation guidelines.

Requirements

Minimum two years of experience in residential services, reentry programming, or a related human services setting.
Demonstrated ability to manage a residential environment and respond effectively to crises.
Strong communication, organizational, and relationship-building skills.
Certified in first aid/CPR and/or as a Peer Recovery Specialist, or able to become certified.
Residence in the provided on-site unit as a condition of employment.
Ability to meet pre-employment background check and drug screening conditions.

Nice To Haves

Bachelor’s degree in social work, human services, or a related field; equivalent experience is considered.
Prior supervisory experience.
Lived experience with the criminal legal system or reentry is valued and welcomed.

Responsibilities

Oversee daily operations of the KEB residential facility, including building safety, common-area conditions, and adherence to house rules and program expectations.
Serve as the primary on-call contact for critical incidents outside scheduled monitor coverage, using judgment and de-escalation as needed.
Respond to and document serious incidents; coordinate with the Program Director and, when needed, emergency services.
Ensure complete House Monitor shift coverage and promptly communicate coverage gaps to the Program Director.
Directly supervise House Monitors, including onboarding, scheduling coordination, and regular one-on-one check-ins.
Review shift logs and incident reports and identify patterns requiring follow-up with program staff or leadership.
Model and reinforce consistent, trauma-informed approaches to resident interactions.
Participate in performance conversations and corrective action processes in coordination with HR.
Liaise between residential staff and clinical and workforce development teams.
Participate in case conferences and resident reviews, providing observations about residential behavior and engagement.
Coordinate logistics for program activities, community meetings, and resident-facing events.
Ensure new residents complete orientation and understand house rules, expectations, and available supports.
Maintain accurate resident records and communicate move-ins, move-outs, and significant status changes to appropriate staff.
Conduct regular building inspections and report and follow up on maintenance needs.
Manage common-area supply inventories and submit procurement requests as needed.
Keep documentation, logs, and administrative records current and complete.
Attend required staff meetings, trainings, and supervisory sessions.
Model warmth, consistency, and high expectations and help establish house norms, operational protocols, and team practices.