House Manager

Strategic Group•Calgary, AB

4d•Onsite

About The Position

The House Manager is responsible for the overall operation, presentation, and performance of a private residence, ensuring a seamless, high-quality living environment for the Principal. This role oversees household operations, staff coordination, vendor management, and administrative functions, while delivering a consistently elevated standard of service, discretion, and efficiency. The House Manager acts as the central point of coordination for all household activities, proactively anticipating needs, resolving issues, and ensuring all aspects of the residence operate smoothly and to expectation.

Requirements

Proven experience in household management or a similar high-service environment
Strong experience in event coordination, vendor management, and operations oversight
Experience managing budgets, expenses, and administrative systems
Demonstrated ability to lead and coordinate teams in a service-oriented environment
High level of discretion, professionalism, and judgement
Strong organizational and multitasking capability
Proactive mindset with the ability to anticipate needs
Effective communication and relationship management skills
Problem-solving ability with a solutions-focused approach
Ability to operate independently with minimal supervision
Applicants must be located in Calgary or the surrounding area.

Responsibilities

Oversee the day-to-day operations of the residence, ensuring cleanliness, organization, and presentation standards are consistently maintained
Establish and maintain systems, protocols, and service standards to support efficient household operations
Coordinate and oversee kitchen operations, food service, and special event execution
Manage household inventory, ensuring appropriate stock levels and efficient procurement processes
Oversee household aesthetics, including floral arrangements, seasonal décor, and overall environment
Recruit, onboard, schedule, and oversee household Team Members
Provide day-to-day direction, support, and performance oversight to ensure service standards are met
Build a cohesive, high-performing household team aligned to expectations of service, discretion, and professionalism
Engage, manage, and oversee external vendors, contractors, and service providers
Coordinate and manage renovations, construction projects, and property upgrades
Review quotes, negotiate pricing, and ensure work is completed to agreed standards
Maintain strong vendor relationships to support quality and responsiveness
Maintain accurate and up-to-date household records, including financial, operational, and Team Member documentation
Manage household budgets, expenses, and reconciliations, including bank accounts and credit cards
Oversee bill payments, procurement, and payroll administration
Prepare regular expense reporting and provide visibility into household financials
Act as a key point of contact for the Principal, ensuring all household operations align with expectations
Manage communications on behalf of the Principal, including calls, correspondence, and invitations
Coordinate with external professionals to support travel, events, and personal logistics
Welcome and host guests, ensuring a high standard of hospitality
Support personal requirements including wardrobe management, procurement of personal items, and pet care
Ensure all security protocols and systems are maintained and functioning effectively
Monitor and address risks related to the property, vendors, and operations
Maintain confidentiality and discretion in all aspects of the role