House Manager

The Salvation Army • Philadelphia, PA

72d • Onsite

About The Position

The Salvation Army is hiring a House Manager for the New Day New Home program. This position is responsible for coordinating housing services for survivors of trafficking, including eligibility screening and intake. The House Manager will work closely with staff to assess resident needs, develop programming, and cultivate a safe, trauma-informed environment. Responsibilities include conducting team meetings, participating in clinical meetings, supervising staff, reviewing policies, managing a 24/7 hotline, and overseeing building and program upkeep. This is a grant-funded position.

Requirements

• MSW or related degree required.
• Experience with program administration and community organizing work.
• 3 years of experience working directly with victims of commercial sexual exploitation or domestic violence or may be a survivor of sexual exploitation.
• Must have an understanding of the issue of domestic human trafficking.
• Experience with trauma-informed care, preferably a working knowledge of Sanctuary Model for Trauma Informed Services.
• Must have a valid driver’s license and reliable transportation to travel from site to site as needed.
• Professional-level communications skills, both verbal and written.
• Pennsylvania's Child Protective Services Law requires that all prospective employees complete the following clearance and background checks: PA Child Abuse History Clearance, PA State Police Criminal Record Check, and PA DHS Criminal Record/Fingerprint Check.
• Completion of a Pennsylvania approved Child Abuse Recognition and Reporting Training is necessary prior to employment.
• Must understand and support for the Mission of The Salvation Army.

Nice To Haves

• Bilingual in Spanish preferred.

Responsibilities

• Coordinate housing services for survivors of trafficking.
• Conduct eligibility screening and intake for potential residents.
• Assess resident needs and develop or identify programming to meet those needs.
• Cultivate a safe, trauma-informed, and secure environment for residents.
• Conduct biweekly team meetings and participate in clinical meetings.
• Provide ongoing supervision to staff.
• Regularly review policies and procedures.
• Support the management of the 24/7 hotline.
• Maintain ongoing connections with outside providers.
• Oversee building and program upkeep and development.
• Ensure timely coordination of immediate needs assessment and aftercare services.
• Coordinate referrals to the victim service network.
• Lead and support trauma-informed groups based on the Sanctuary model.
• Participate in managing a 24/7 Manager on call system.
• Support the Assistant Director in managing the 24/7 hotline for response to victims of human trafficking.
• Participate in the Human Trafficking Response Team, field calls, and screen potential victims with law enforcement.
• Advocate for residents in the New Day, New Home Program.
• Provide resources and support for human trafficking victims brought in by law enforcement or other connected organizations.
• Build rapport and relationships with local and federal law enforcement partners.
• Conduct ongoing data collection and entry for all cases.
• Develop, review, and revise policies and procedures annually.
• Provide ongoing supervision of Community Engagement Coordinator, Victim Advocates, and Housing Specialist.
• Provide ongoing supervision of the entire NDNH TH and RRH programs.
• Collaborate with local social service organizations and victim service agencies.
• Support clients in reintegration into the community.
• Supervise and coordinate trauma-informed services for victims of human trafficking.
• Keep the database up to date and ensure client confidentiality.
• Submit timely reports into the database and to funders.
• Maintain and submit data reports for grants.
• Complete all necessary trainings for grants funding the program.
• Participate in and conduct trainings for awareness events.
• Participate as a member of the Philadelphia CoC, attend meetings, ensure compliance with HUD, and coordinate entry into the New Home program.

Benefits

• Generous paid time off every year that includes: holidays, up to 3 personal days, vacation time and sick time.
• Employer funded Pension Plan (company contributions begin after 1 year of employment).
• Comprehensive health care coverage with low cost employee premiums, co-pays and deductibles.
• Eligibility for supplemental insurance plans including Short Term Disability, AFLAC and Voluntary Term Life.
• Flexible Spending Accounts.
• Eligibility for the Federal Government’s Public Student Loan Forgiveness Program.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level