House Manager - 3rd Avenue
About The Position
The House Manager supports the operation of the 3rd Avenue Transitional Living Shelter in Sunset Park, Brooklyn, including maintenance and security, under the supervision of the Shift Supervisor. The NYC Department of Homeless Services transitional shelter provides employment assistance and permanent housing for young women ages 18–25. The House Manager completes client intake and related documentation, monitors facility safety and client needs, supports daily shelter operations, and ensures a seamless handoff between shifts. The role reports to the Program Director and is based at 968 3rd Avenue, Brooklyn, NY 11232. It is full-time at 35 hours per week, with split-shift options that include evenings, nights, and weekends. Personnel must remain on duty until formally relieved; emergency coverage, including double shifts, may be required when staffing is short.
Requirements
- High school diploma and at least two years of experience working with young adults, or a satisfactory equivalent.
- F80 Certification.
- Experience working with the C.A.R.E.S. Collaborative Homeless Management Information System.
- Ability to maintain professional boundaries.
- Good oral and written communication skills.
- Knowledge of special needs populations.
- Must pass OMH fingerprinting and background check.
- Must remain on duty until formally relieved by the incoming shift; emergency coverage may be required during staffing shortages.
Nice To Haves
- Familiarity with Department of Homeless Services procedures.
- Knowledge of MS Word.
Responsibilities
- Complete intake screening and orientation for new clients.
- Provide appropriate intervention and conflict resolution when necessary.
- Complete required client-related documents in the CARES database.
- Update the daily log book and Client Worker forms.
- Conduct hourly room, floor, and facility safety checks.
- Provide emergency coverage for the next shift when necessary, including double shifts.
- Report the daily census count to the Department of Homeless Services.
- Prepare MetroCards and laundry cards.
- Prepare and assist with meals as needed.
- Strip rooms and bag, store, and retrieve clients’ personal belongings.
- Assist with monthly fire drills and complete related reports.
- Oversee the weekly General Inspection.
- Monitor clients’ medication usage and medication log books.
- Monitor fire safety and critical file log books monthly.
- Answer the phone and direct calls to appropriate staff.
- Maintain the post and ensure a seamless handoff to the incoming shift; do not leave before relief arrives.
- Participate in fundraising events.
- Attend all mandatory meetings, trainings, and events.
- Perform related administrative duties and other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
