Newport Aquarium House & Grounds (Janitorial) Team Lead - Part-Time Year Round [S]

Newport Aquarium • Newport, KY

5d • Onsite

About The Position

The House & Grounds Team Lead helps the Operations Supervisor develop and implement policies and objectives for safe, efficient facility cleaning. The role enforces aquarium policies and procedures, recommends operational improvements, and leads, coaches, and evaluates a team of up to 15 employees. The Team Lead supports a motivated and productive team, provides onboarding and ongoing training, maintains guest and employee relations, and handles feedback and complaints, escalating issues when needed.

The position also maintains knowledge of aquarium operations to help answer guest questions, keeps an adequate inventory of supplies and assists with ordering products, and performs House and Grounds cleaning duties such as mopping, sweeping, vacuuming, and wiping walls. The Team Lead is expected to work independently, remain professional and accountable, and perform other related duties assigned by Operations management. This is a part-time, year-round role with a flexible schedule that includes evenings, weekends, and holidays; Sunday and Monday availability is required.

Requirements

• Must be at least 18 years old.
• Ability to read, write, and speak English.
• Ability to think clearly and react quickly and calmly to changes or emergencies.
• Time-management and organizational skills, including the ability to balance and prioritize multiple duties and responsibilities.
• Ability to handle confidential information responsibly.
• First Aid, CPR, AED, BBP, and Emergency Response training, or willingness to become trained.
• Ability to interpret written, oral, diagrammatic, or schedule-based instructions.
• Willingness to accept direction and coaching from experienced staff.
• Ability to work both as part of a team in a changing environment and individually with minimal supervision.
• Ability to work in a fast-paced setting while remaining courteous, friendly, and helpful to guests and coworkers.
• Ability to work a flexible schedule that includes evenings, weekends, and holidays; Sunday and Monday availability is required.
• Successful completion of a pre-employment background check.
• Good health and ability to perform strenuous or heavy physical labor.
• No history of animal- or plant-related allergies that could interfere with the ability to work.
• Ability to remain on one's feet for long periods and to climb stairs, bend, stoop, twist, and turn.
• Physical strength to lift up to 25 pounds.
• Immunocompetence, due to possible exposure to infectious and parasitic disease.

Nice To Haves

• Prior supervisory experience.
• Prior experience related to industrial cleaning.
• Proficiency in Microsoft Outlook, Word, and Excel.
• Knowledge of languages other than English.
• Additional availability beyond Sunday and Monday.

Responsibilities

• Work with the Operations Supervisor to implement and formulate policies and objectives for safe, efficient facility cleaning.
• Follow and enforce Newport Aquarium policies and procedures and recommend operational improvements.
• Lead, coach, and guide up to 15 team members, supporting morale and understanding of their roles.
• Observe, evaluate, review, and track team member performance against department standards.
• Help management develop, encourage, and monitor a motivated and productive team.
• Maintain guest and employee relations, satisfaction, and safety.
• Maintain knowledge of aquarium activities and operations and ensure assigned personnel can answer guest questions.
• Handle guest and host comments, complaints, and suggestions regarding policies and procedures, escalating issues to management when necessary.
• Promote a friendly, courteous, professional, and service-oriented atmosphere.
• Maintain adequate supplies inventory and assist with ordering necessary products.
• Provide onboarding and ongoing training to team members.
• Perform House and Grounds cleaning duties, including mopping, sweeping, vacuuming, and wiping walls.
• Perform other related duties assigned by the Operations management team.

Benefits

• 24 hours of sick PTO annually.
• Profit sharing and a 401(k) plan with company match.
• Free admission for the employee and dependents at Newport Aquarium and most Herschend Enterprises properties.
• One complimentary general admission ticket per pay period to give to another person.
• Discounts at Sharky’s Café, Sweet Dreams Candy Company, and the gift shop.
• Discounted tickets and annual passes for friends and family.
• Training and development.
• Grow U education programs, many of which are fully funded, including certifications and college programs through master’s degrees.

What This Job Offers

• Job Type: Part-time
• Career Level: Manager
• Education Level: No Education Listed