House Attendant

Highgate Hotels • Carolina, PR

7d

About The Position

The House Attendant is responsible for maintaining the cleanliness of assigned areas and equipment, delivering items to guestrooms, and supporting guest needs. The role includes cleaning and floor-care duties, luggage assistance, proper handling of lost-and-found items, maintaining hotel equipment and storage, assisting with emergency procedures, and completing special projects assigned by the Housekeeping Manager. The position is focused on ensuring overall guest satisfaction.

Requirements

• High school diploma or equivalent and/or experience in a hotel or related field preferred.
• Must be able to exert up to 100 pounds of force occasionally, 50 pounds frequently, and/or 20 pounds constantly to lift, carry, push, pull, or otherwise move objects.
• Ability to stand during the entire shift.
• Ability to communicate effectively, verbally and in writing, with employees and guests in an attentive, friendly, courteous, and service-oriented manner.

Nice To Haves

• High school diploma or equivalent and/or experience in a hotel or related field.

Responsibilities

• Buff marble floors daily according to hotel standards.
• Shampoo carpets in public areas according to hotel standards.
• Shampoo furniture as needed.
• Handle requests for luggage assistance in a friendly, efficient, and courteous manner.
• Handle lost-and-found items according to hotel standards.
• Clean guestrooms as needed.
• Know and assist with all emergency procedures.
• Maintain hotel equipment in proper working order.
• Store hotel equipment in the proper area.
• Complete special projects as assigned by the Housekeeping Manager.
• Ensure overall guest satisfaction.
• Deliver items to guestrooms, such as express checkout materials and newspapers where applicable.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Short-term and long-term disability insurance
• 401(k) Retirement Plan with employer matching contributions
• Paid holidays
• Paid vacation
• Paid sick leave
• Employee assistance program
• Educational opportunities and tuition reimbursement
• Paid jury duty leave, personal leave, medical leave, and military leave in accordance with applicable law

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED