House Attendant

Casa Monica Resort & Spa • Saint Augustine, FL

1d • Onsite

About The Position

The House Attendant is responsible for maintaining the cleanliness of assigned areas and equipment, delivering items to guestrooms, and supporting guest needs. The role includes cleaning public areas and guestrooms as needed, assisting with luggage, maintaining hotel equipment and storage areas, following Lost and Found and emergency procedures, and completing projects assigned by the Housekeeping Manager. The attendant is expected to help ensure overall guest satisfaction through courteous, efficient service.

Requirements

• High school diploma or equivalent and/or experience in a hotel or related field preferred.
• Ability to exert up to 100 pounds of force occasionally, 50 pounds frequently, and 20 pounds constantly to lift, carry, push, pull, or otherwise move objects.
• Ability to stand for the entire shift.
• Ability to communicate effectively verbally and in writing with employees and guests at all levels in an attentive, friendly, courteous, and service-oriented manner.

Responsibilities

• Buff marble floors daily according to hotel standards.
• Shampoo carpets in public areas according to hotel standards.
• Shampoo furniture as needed.
• Handle requests for luggage assistance in a friendly, efficient, and courteous manner.
• Handle Lost and Found items according to hotel standards.
• Clean guestrooms as needed.
• Know and assist with all emergency procedures.
• Maintain hotel equipment in proper working order.
• Store hotel equipment in the proper area.
• Complete special projects as assigned by the Housekeeping Manager.
• Ensure overall guest satisfaction.
• Deliver items to guestrooms, such as express checkout materials and newspapers where applicable.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Short-term and long-term disability insurance
• 401(k) retirement plan with employer matching contributions
• Paid holidays
• Paid vacation
• Paid sick leave in accordance with applicable law
• Employee assistance program
• Educational opportunities and tuition reimbursement
• Paid jury duty, personal, medical, and military leave in accordance with applicable law

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED