House Attendant

Highgate Hotels•Greenwood Village, CO

2d•Onsite

About The Position

The House Attendant is responsible for maintaining the cleanliness of assigned areas and equipment and delivering items to guestrooms. The role also supports guest satisfaction through luggage assistance, lost-and-found procedures, emergency readiness, and other housekeeping tasks.

Requirements

High school diploma or equivalent and/or experience in a hotel or related field preferred.
Ability to exert up to 100 pounds of force occasionally, 50 pounds frequently, and up to 20 pounds constantly to lift, carry, push, pull, or otherwise move objects.
Ability to stand during the entire shift.
Effective verbal and written communication with employees and guests at all levels in an attentive, friendly, courteous, and service-oriented manner.

Responsibilities

Buff marble floors daily according to hotel standards.
Shampoo carpets in public areas according to hotel standards.
Shampoo furniture as needed.
Handle requests for luggage assistance in a friendly, efficient, and courteous manner.
Handle lost-and-found items according to hotel standards.
Clean guestrooms as needed.
Know and assist with all emergency procedures.
Maintain hotel equipment in proper working order and store it in the proper area.
Complete special projects as assigned by the Housekeeping Manager.
Ensure overall guest satisfaction.
Deliver items to guestrooms, including express checkout materials and newspapers where applicable.

Benefits

Medical insurance
Dental insurance
Vision insurance
Supplemental benefits
Life insurance
Short-term and long-term disability insurance
401(k) retirement plan with employer matching contributions for qualifying staff
Paid holidays
Paid vacation
Paid sick leave
Employee assistance program
Educational opportunities
Tuition reimbursement
Paid jury duty leave
Personal leave, medical leave, and military leave in accordance with applicable law
Travel discounts at Highgate hotels