House Attendant - Full Time

Highgate Hotels•San Jose, CA

2d•Onsite

About The Position

The House Attendant is responsible for maintaining the cleanliness of assigned areas and equipment, delivering items to guestrooms, and supporting guest requests. The role includes cleaning and maintaining public spaces and guestroom areas as needed, assisting with luggage, handling lost-and-found items, and helping ensure guest satisfaction. The attendant must follow hotel standards and emergency procedures and complete special projects as assigned by the Housekeeping Manager.

Requirements

High school diploma or equivalent and/or experience in a hotel or related field preferred.
Ability to exert up to 100 pounds of force occasionally, 50 pounds frequently, and 20 pounds constantly to lift, carry, push, pull, or otherwise move objects.
Ability to stand for the entire shift.
Ability to communicate effectively verbally and in writing with employees and guests at all levels in an attentive, friendly, courteous, and service-oriented manner.

Nice To Haves

High school diploma or equivalent and/or experience in a hotel or related field.

Responsibilities

Buff marble floors daily according to hotel standards.
Shampoo carpets in public areas according to hotel standards.
Shampoo furniture as needed.
Handle luggage assistance requests in a friendly, efficient, and courteous manner.
Handle lost-and-found items according to hotel standards.
Clean guestrooms as needed.
Know and assist with all emergency procedures.
Maintain hotel equipment in proper working order.
Store hotel equipment in the proper area.
Complete special projects assigned by the Housekeeping Manager.
Ensure overall guest satisfaction.
Deliver items to guestrooms, such as express checkout materials and newspapers.