Sheraton Milwaukee Brookfield - House Attendant Lead

Aimbridge Hospitality•Brookfield, WI

9d•Onsite

About The Position

The House Attendant Lead is a primary point of contact for questions and complex problems, working in partnership with Housekeeping leadership. The role also performs House Attendant duties, including cleaning and maintaining hotel public areas, deep-cleaning assigned areas, setting up and maintaining complimentary lobby functions such as coffee service and nightly concierge events, cleaning and setting up meeting rooms, delivering requested service items to guest rooms, and driving the shuttle van when needed at properties where applicable. The position requires compliance with Aimbridge Hospitality standards and regulations and a commitment to safe, efficient hotel operations. The attendant handles guest luggage assistance and lost-and-found items, completes daily assignment checklists, and turns in keys and assignment sheets at the end of the shift. Other duties may be assigned by a supervisor or manager.

Requirements

High school diploma or equivalent.
At least 1 year of experience in a hotel or related field is preferred.
A valid driver license for the applicable state and an acceptable motor vehicle driving record are required for property-specific driving duties.
Ability to convey information and ideas clearly.
Ability to quickly and accurately evaluate and select among alternative courses of action.
Ability to work well in stressful, high-pressure situations.
Ability to maintain composure and objectivity under pressure.

Responsibilities

Serve as a primary contact for questions and complex problems in partnership with Housekeeping leadership.
Clean and maintain the appearance of hotel public areas and deep-clean assigned areas.
Set up and maintain complimentary lobby functions, including coffee service and nightly concierge events.
Clean and set up meeting room functions.
Deliver requested service items to guest rooms.
Drive the shuttle van when needed, where applicable.
Comply with Aimbridge Hospitality standards and regulations to support safe and efficient hotel operations.
Clean and buff floors daily according to hotel standards.
Shampoo carpets in public areas and shampoo furniture as needed, according to hotel standards.
Clean public restrooms and ensure they are maintained regularly and as needed throughout the shift.
Handle luggage assistance at check-in and check-out in a friendly, efficient, and courteous manner.
Practice safe work habits to protect guests, fellow associates, and oneself.
Handle lost-and-found items according to Aimbridge Hospitality standards.
Turn in all keys and assignment sheets to Housekeeping or the Front Office at the end of the shift.
Complete the daily assignment checklist and submit it to a supervisor at the end of the day.
Perform other tasks or jobs assigned by a supervisor or manager.