Hotel Room Attendant - Ponca City

Osage Casino • Ponca City, OK

4d • Onsite

About The Position

Under direct supervision of the Hotel Housekeeping Supervisor, the Hotel Room Attendant cleans and straightens guest rooms, hotel corridors, elevators and elevator bays, stairwells, and guest service areas such as ice and soda machine rooms. The role includes transporting clean and soiled linens and trash to designated areas in accordance with company standards, stocking hotel supply areas, moving furniture and boxes, restocking shelves, and removing trash to ensure areas are clean and ready for guests. This position description may not include every duty or task assigned.

The position requires providing courteous service to internal and external guests, communicating and cooperating with coworkers, following company policies and applicable laws and gaming regulations, and maintaining confidentiality. Work is generally performed in a hotel setting, with potential exposure to second-hand smoke, moderate-to-high noise, bodily fluids, difficult people, tools and machinery, and chemical hazards. Evening and/or weekend shifts, extended hours, and irregular shifts may be required.

Requirements

• Must be at least 18 years old.
• Must pass a pre-employment drug screening and obtain and maintain an Osage Nation gaming license.
• Must provide documents demonstrating eligibility to work in the United States.
• Must be able to perform all essential job functions with or without reasonable accommodation.
• Ability to read, write, speak, and understand English, including reading company or departmental reports, newsletters, and documents.
• Ability to protect company information and maintain confidentiality.
• Ability to perform assigned tasks under moderate supervision and follow written and verbal instructions.
• Knowledge of applicable safety hazards and procedures, customer service techniques and practices, and local, state, and federal sanitation laws.
• Ability to safely use cleaning products and cleaning machinery, work in a timely and thorough manner, and learn methods for cleaning and caring for the hotel building.
• Ability to stand for extensive periods, walk, sit, use hands to handle objects, tools, or controls, and sit, stoop, kneel, crawl, balance, or crouch while performing duties.
• Ability to reach and lift above the shoulders and lift, drag, push, or pull up to 50 pounds; the position involves heavy exertion and may require lifting or moving more than 50 pounds.
• Must have normal auditory ability and good verbal communication.
• Must have close, distance, color, and peripheral vision, depth perception, and the ability to adjust focus.

Nice To Haves

• Six months of experience in customer service or hospitality is preferred.

Responsibilities

• Assist with restocking all hotel supply areas at the beginning of the shift as needed.
• Move furniture as needed to facilitate cleaning to company standards.
• Respond to in-room guest service calls for towels, linens, bedding, toiletries, and amenities.
• Collect soiled towels and linens and transport them from guest rooms to designated areas.
• Vacuum guest hallways, elevators, elevator hallways, and guest room floors.
• Dust guest hallway walls, ceilings, woodwork, windows, door panels, and sills.
• Make guest room deliveries.
• Clean guest rooms to property standards, including beds, carpets, bathrooms, shower enclosures, bathtubs, floors, entryways, walls, ceilings, windows, and mirrors.
• Empty Room Attendants’ carts and wastebaskets.
• Submit maintenance requests for items needing repair.
• Replace reachable guest room light bulbs and use the Hotel Management System to create Engineering and Facilities service requests for hard-to-reach bulbs.
• Work professionally as a team member and perform other related and compatible duties as assigned.
• Provide excellent internal and external guest service with courtesy and consideration.
• Cooperate and communicate respectfully with fellow employees while projecting a positive and helpful attitude.
• Stay informed about company information and communications through property bulletin boards, digital signage, and the company newsletter.
• Explain decisions and communicate their purpose and relevant information to applicable staff, individually or in groups.
• Maintain working relationships with company staff and applicable regulatory commissions and agencies to support compliance.
• Perform duties in accordance with company values, objectives, policies and procedures, applicable laws, and gaming regulations.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed