Hotel Manager - EC

Montage International•USA - UT - Montage Deer Valley, UT

10d

About The Position

The Hotel Manager is responsible for managing hotel operations, with emphasis on Food and Beverage, Rooms, Spa, and Engineering, in accordance with the hotel organizational chart. The role directs, implements, and maintains a service and management philosophy that guides staff. The Hotel Manager creates and implements critical paths for these operations, including budgets, operating standards, job descriptions, and training manuals. The position calls for exceptional leadership and communication skills and advanced technical food and beverage knowledge for operating a high-end hotel. The Hotel Manager selects, trains, and develops key divisional leaders; oversees employment and civil-rights compliance; promotes hotel facilities and services to guests; and works across departments to resolve guest concerns and meet service needs. The role monitors staff performance and operating standards, inspects operations for cleanliness and order, and directs corrective action. It also maintains divisional profitability through payroll and equipment-cost controls, inventory management, cost-effectiveness evaluations, and cost-saving and profit-enhancing measures. The position provides specialist support to the Executive Committee.

Requirements

At least 15 years of management experience in high-end restaurants and/or hotels.
At least 10 years of experience as a department head or senior leader at an ultra-luxury-level operation.
At least five years of executive-level food and beverage and multi-unit experience.
Ability to speak, read, write, and understand the primary language or languages used in the workplace.
Good verbal and written communication skills.
Ability to supervise subordinate staff, including assigning duties, evaluating service, and taking disciplinary action when necessary.
Ability to prepare and analyze data, figures, and computer-generated or computer-prepared transcriptions.
Moderate computer skills.
Budgetary analysis capabilities.
Ability to walk and give direction for most of the working day and maneuver at a well-paced level between simultaneous functions.
Ability to perform tasks involving grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening, hearing, and visual acuity.
Ability to frequently lift trays of food or food items weighing up to 30 pounds.
Ability to occasionally push and pull carts and equipment weighing up to 250 pounds.

Nice To Haves

Bachelor’s degree preferred.
Experience in a similar or higher position for one to two years.

Responsibilities

Select, train, and develop key leadership personnel within the division and its departments.
Exercise personnel-action discretion within Montage policies and oversee divisional matters relating to federal, state, and local employment and civil-rights laws.
Interact positively with guests, promote hotel facilities and services, resolve problems to the satisfaction of the involved parties, and communicate across departments to meet guest-service needs.
Monitor Hotel staff performance and ensure procedures meet department standards; address deficiencies with the appropriate personnel.
Inspect supervised operations for compliance with cleanliness and order standards and direct personnel to correct deficiencies.
Maintain divisional profitability in support of overall hotel operations.
Control payroll and equipment costs, minimize loss and misuse, and maintain par stock levels by calculating inventory.
Evaluate the cost-effectiveness of operations and develop and implement cost-saving and profit-enhancing measures.
Provide specialist support to the Executive Committee.
Create and implement operational critical paths, including budgets, operating standards, job descriptions, and training manuals.