Hotel Laundry Attendant

PENN Entertainment • Charles Town, WV

11d

About The Position

The Hotel Laundry Attendant receives soiled linen from guest floors by bag, cart, or chute; sorts and inspects laundry and linens; and records damaged or stained items. The role also helps remove soiled linen from vacant guest rooms and housekeeper carts and transports it to the laundry facility. The attendant operates washers and dryers according to equipment guidelines, adds chemicals in the correct quantities and at the appropriate times, reports equipment malfunctions, folds and stores clean linens, and helps with linen inventories and restocking maid carts and closets. The attendant cleans the work area and dryer vents as required and reports Lost & Found items to the Housekeeping Manager or Lead on duty.

The position requires courteous responses to guest requests and familiarity with HAZCOM information, chemical MSDS, blood-borne pathogen prevention and response, safety procedures, and emergency procedures. The attendant may be cross-trained to help with guest-room or public-area cleaning and participates in hotel meetings, training, programs, and events as requested. The role follows company and department policies and standards and requires a professional appearance and demeanor.

Work involves substantial walking, pushing, pulling, lifting, bending, stretching, and crouching, as well as regular use and reaching with the hands and arms. The attendant frequently talks or hears and may lift objects weighing up to 20 pounds. The work environment is usually moderately noisy. The Hotel and Casino are smoking facilities, though employees may smoke only in designated locations.

Requirements

• A minimum of 6 months of related Hotel Housekeeping experience is preferred.
• Ability to read, write, and comprehend English, including basic instructions, short correspondence, and memos.
• Ability to communicate effectively with hotel guests and other team members.
• Ability to add, subtract, multiply, and divide using whole numbers.
• Must qualify for licensing with the West Virginia Racing Commission.
• Ability to define problems, establish facts, and draw valid conclusions.
• Ability to use common sense and understanding to carry out detailed written or oral instructions.
• Ability to express hospitality verbally or through expression to guests and fellow team members.
• Ability to walk, push, pull, lift, bend, stretch, and crouch during much of the workday.
• Ability to regularly use and reach with hands and arms and frequently talk or hear.
• Ability to frequently lift objects weighing as much as 20 pounds.

Responsibilities

• Receive soiled linen from floors by bag, cart, or chute.
• Sort and inspect laundry and linens and record damaged or stained items.
• Help remove soiled linen from vacant guest rooms and housekeeper carts and bring it to the laundry facility.
• Operate washers and dryers according to recommended capacity and equipment guidelines.
• Add necessary chemicals in correct quantities at the proper times during wash cycles.
• Report malfunctioning equipment to the Housekeeping Manager or Lead on duty.
• Fold and store clean linens.
• Assist with regular linen and terry inventories.
• Help restock maid carts and maid closets with fresh linen.
• Clean the work area and dryer vents as required.
• Report Lost & Found items to the Housekeeping Manager or Lead on duty.
• Respond quickly and courteously to guest requests.
• Follow applicable HAZCOM, chemical MSDS, blood-borne pathogen, safety-handling, and emergency procedures.
• Cross-train to assist with guest-room cleaning or public-area cleaning.
• Participate in hotel meetings, training, programs, and events as requested.
• Follow company and department policies, procedures, and standards.
• Maintain a professional image through appearance and behavior.

Benefits

• Wellness programs designed to support team members' financial, physical, and mental well-being.
• Day-one medical coverage may be available depending on position.
• 401(k) matching may be available depending on position.
• Annual performance bonus may be available depending on position.
• Paid time off earned according to local policy and increasing with length of employment.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed