Hotel Housekeeper

Courtyard West Palm Beach • West Palm Beach, FL

1d

About The Position

The Hotel Housekeeper helps create a comfortable and enjoyable guest stay by ensuring rooms are clean, orderly, and prepared with attention to detail. The role also includes guest-facing and operational duties such as responding to requests, sharing hotel information, handling payments and reports, communicating issues, and protecting guest confidentiality and company assets. Flexible shifts are available, including morning, evening, and night shifts, as well as weekends. Full-time and part-time schedules are offered.

Requirements

• Professional demeanor and clean professional appearance.
• Warm, welcoming, people-oriented personality and ability to engage and connect with others.
• Genuine care and compassion, with a demonstrated desire to understand others.
• Ability to create confidence and trust and communicate the right message at the right time.
• Comfort conversing with people from varied backgrounds and organizational levels.
• Ability to communicate directly, tactfully, and considerately.
• Clear, professional language and appropriate telephone etiquette.
• Ability to stand for long periods or entire shifts.
• Ability to read and visually verify information in various formats, including small print.
• Ability to grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.
• Ability to move, lift, carry, push, pull, and place objects weighing less than 25 pounds without assistance.

Nice To Haves

• Team-first attitude.
• Attention to small details.

Responsibilities

• Organize, confirm, and process guest check-ins and check-outs; adapt to changes and verify guest identity.
• Respond to and resolve guest requests.
• Secure payments and verify or adjust billing as needed.
• Provide guests with room and hotel information, directions, amenities, and local interests.
• Run daily reports and review what should be communicated to the next shift’s staff.
• Complete cashier and closing reports and securely count the bank at the end of each shift.
• Accept and record wake-up calls and deliver them to the appropriate department.
• Maintain confidentiality of guest and proprietary information.
• Communicate emergencies, lost items, or theft to appropriate staff and/or authorities.
• Report maintenance problems, accidents, and safety hazards.
• Maintain contingency lists for emergencies and communicate necessary messages.
• Protect company assets.
• Comply with quality assurance expectations.
• Maintain awareness of undesirable people on the premises.
• Perform other reasonable job duties as requested by supervisors.

Benefits

• Incentives
• Employee referral program
• Paid time off
• Paid vacation for full-time employees
• Merit increases
• 401(k) with employer contribution for full-time employees
• Medical, dental, and vision coverage for full-time employees
• Life insurance for full-time employees
• Long-term and short-term disability coverage for full-time employees
• Accident coverage for full-time employees
• Critical illness coverage for full-time employees
• Cross-training opportunities
• Hotel room discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed