Hotel Housekeeper/Laundry Attendant

SWAN LAKE HOLDINGS LLC•Plymouth, IN

20d•Onsite

About The Position

Room Attendants keep guest rooms clean and provide clean linen and bedding by vacuuming, removing trash, and thoroughly cleaning rooms after guests check out. The role promotes a positive image of the property through a pleasant, honest, friendly, and courteous manner, and by responding to guest requests and concerns. The position serves an assigned daily workload of 15–20 rooms and may assist with laundry or other hotel projects as needed. Hours may vary, include evenings and holidays, and may be reduced during the off-season or slower periods.

Requirements

High school diploma or equivalent.
Must be at least 18 years of age.
Able to lift 20 pounds consistently and push or pull carts and other equipment weighing up to 100 pounds.
Able to work at a fast pace and work well with others.
Able to prioritize and organize work assignments, handle multiple tasks, and work in a time-constrained environment.
Extremely well organized and detail oriented.
Dependable and able to arrive for scheduled shifts in a positive state of mind while meeting professional dress and grooming standards.
Able to stand, walk, bend, reach, and lift throughout the shift; the role includes at least 10% sitting.
Able to meet the role's vision requirements: close, color, depth perception, and distant vision.
Able to talk and hear in a moderately noisy environment.
Available for a varying schedule that may include evenings, holidays, and extended hours as business dictates.

Responsibilities

Service an assigned number of rooms daily (15–20 rooms).
Clean, dust, wax, scrub, polish, and service guest rooms according to hotel procedures.
Replace bed and bath linens; remove trash and debris; dust and vacuum; and replenish room amenities.
Keep the supply cart neat and organized.
Remove in-room dining trays from guest rooms and hallways, contact foodservice, and follow up to ensure trays are returned to the kitchen.
Turn in lost-and-found articles immediately to a supervisor or manager.
Clean carpets, upholstered furniture, and draperies using vacuum cleaners or shampooers.
Empty wastebaskets and transport trash and waste to disposal areas.
Sweep, scrub, wax, and polish floors using brooms, mops, or powered cleaning machines.
Dust and polish furniture and fixtures; wash windows, walls, ceilings, and woodwork; and wax or polish as needed.
Move and arrange furniture when necessary.
Follow departmental policies, service procedures, and standards.
Respond to guest requests, concerns, and problems to support guest satisfaction.
Maintain a friendly, cheerful, and courteous demeanor.
Disinfect equipment and supplies using germicides or steam-operated sterilizers.
Complete management-assigned projects, such as inventory, reports, event cleanup, laundry, meetings, and peer inspections.
Update the status of cleaned rooms on the assignment sheet.
Report damage or maintenance problems to the supervisor.
Assist the Laundry Attendant when necessary and perform additional services when needed.