Hotel Guest Service Representative -Part- Time

Buffalo Lodging Associates, LLC•Orlando, FL

1d•Onsite

About The Position

The Guest Service Representative/Front Desk Agent is the face of the hotel and provides superior service to all guests at Comfort Suites Near Universal Orlando Resort. The hotel has 101 guest suites and is owned and managed by Buffalo Lodging Associates. This is a part-time role offering 16 to 24 hours per week, depending on hotel needs. The position requires flexibility to work different shifts, including afternoons and evenings, and weekend availability.

Requirements

Hotel front desk and customer service experience in a hotel setting is preferred.
Experience with the Choice Hotel system is preferred.
High school diploma or equivalent is preferred.
Computer knowledge, including intranet, property management systems, Word, and Excel, is strongly preferred.
Flexibility to work different shifts, including afternoons and evenings, and availability on weekends.

Nice To Haves

Hotel front desk and customer service experience in a hotel setting.
Choice Hotel system experience.
High school diploma or equivalent.
Computer knowledge including intranet, property management systems, Word, and Excel.

Responsibilities

Greet guests and complete check-in and check-out procedures using the property management system, obtaining and storing relevant information.
Handle cash, credit card information, and goods at the property.
Identify guests’ needs and provide relevant information about hotel services and amenities; respond to guest requests in a timely manner.
Take reservations from incoming callers, enter information into the hotel management system, and update or cancel reservations as requested.