Hotel Guest Service Representative Part Time

UT- Courtyard Salt Lake City Downtown•Salt Lake City, UT

23h

About The Position

The Guest Services Representative provides courteous, prompt service to guests and helps create a memorable, personalized experience. The role answers property phones, makes reservations, checks guests in and out, and interacts with guests in a friendly and professional manner. It uses the property management system and office equipment to handle reservations, guest transactions, payments, and the cash drawer. The representative anticipates and responds to guest needs and complaints, resolving issues empathetically and promptly, and uses sales techniques to promote the property and maximize occupancy and revenue. This part-time role at Courtyard Salt Lake City Downtown starts at $16.00–$18.00 per hour; experienced candidates may qualify for a higher wage. Flexible availability is required Monday through Friday, weekends, and holidays, with morning and evening shifts available. The employer describes opportunities for career development, mentorship, leadership training, and growth across its hotels and Corporate Office.

Requirements

At least one year of hospitality and/or customer service experience; front desk or other guest-facing experience is preferred.
Customer service experience.
Accurate cash-handling experience.
Strong oral and written communication and interpersonal skills.
Strong attention to detail, organization, and follow-up abilities.
Positive, outgoing, and friendly attitude.
Ability to work effectively and efficiently in a fast-paced setting.
Flexible availability Monday through Friday, weekends, and holidays.

Nice To Haves

Hospitality or customer service experience in a front desk or guest-facing role.
Prior experience beyond the one-year minimum may qualify for a higher wage.

Responsibilities

Answer property phones and make reservations.
Check guests in and out and interact with them in a friendly, professional manner.
Use the property management system to manage reservations and guest check-in and checkout.
Process payments, maintain the cash drawer, and operate office equipment.
Anticipate guest needs, listen attentively, and respond promptly to requests and complaints.
Resolve guest issues empathetically, including by thinking creatively when needed.
Use sales techniques to promote the property and maximize occupancy and revenue.

Benefits

Personalized career development and advancement opportunities.
Leadership training, mentorship, and educational assistance.
Opportunities to grow across 35 hotels and the Corporate Office.
Worldwide hotel discounts and complimentary stays at NCG Hospitality-managed hotels.
Referral and incentive programs.
Paid volunteer hours, recognition programs, and appreciation events.
Medical, dental, and vision coverage.
Paid time off and paid sick time.
Employee Assistance Program.
HSA/FSA options, telehealth, and wellness benefits.
Competitive pay with same-day pay options.
401(k) with generous company match.
Performance bonuses for eligible positions.