Hotel Guest Service Representative Part Time

UT- Hyatt House Salt Lake City Downtown•Salt Lake City, UT

22h•Onsite

About The Position

The Guest Services Representative provides courteous, prompt service to hotel guests and helps create a memorable, personalized experience. The role answers property phones, makes reservations, checks guests in and out, and interacts with guests in a friendly and professional manner. It uses the property management system to manage reservations and guest transactions, process payments, maintain the cash drawer, and operate office equipment. The representative anticipates and responds to guest requests and complaints, resolves issues empathetically, and uses sales techniques to promote the property and maximize occupancy and revenue. The position is part-time at Hyatt House Salt Lake City Downtown, with flexible availability required Monday through Friday, weekends, and holidays; morning and evening shifts are available. Starting pay is $16.00–$18.00 per hour, with experienced candidates potentially qualifying for a higher wage.

Requirements

Customer service experience.
Accurate cash-handling experience.
Strong oral and written communication and interpersonal skills.
Strong attention to detail, organization, and follow-up abilities.
Positive, outgoing, and friendly attitude.
Ability to work effectively and efficiently in a fast-paced setting.
Flexible availability Monday through Friday, weekends, and holidays.

Nice To Haves

Six to twelve months of hotel experience is preferred.

Responsibilities

Answer the property's phones and make reservations.
Check guests in and out and interact with them in a friendly, professional manner.
Use the property management system to make reservations and manage guest check-ins and checkouts.
Process payments, maintain the cash drawer, and operate office equipment.
Anticipate, listen to, and promptly respond to guest requests and complaints.
Resolve guest issues empathetically, including by thinking creatively when needed.
Use sales techniques to sell the property and maximize occupancy and revenue.

Benefits

Personalized career development and advancement opportunities.
Leadership training, mentorship, and educational assistance.
Opportunities to grow across 35 hotels and the corporate office.
Worldwide hotel discounts and complimentary stays at NCG Hospitality-managed hotels.
Referral and incentive programs.
Paid volunteer hours, recognition programs, and appreciation events.
Medical, dental, and vision coverage.
Paid time off and paid sick time.
Employee Assistance Program.
HSA/FSA options, telehealth, and wellness benefits.
Competitive pay with same-day pay options.
401(k) with company match.
Performance bonuses for eligible positions.