HOTEL GUEST SERVICE AGENT

GTRC • Williamsburg, MI

1d • $16 - $19

About The Position

The Hotel Guest Service Agent is part of the hotel front desk team and assists guests with check-in and check-out, handles guest concerns, and provides continuous customer service. The position also involves cashier duties, reconciling cash and credit card transactions during the shift, answering phones, and making reservations as required. Shift may vary. Shift premiums are offered: Monday through Friday between 6 p.m. and 6 a.m., an additional $2.00 per hour; Saturday and Sunday on all shifts, an additional $3.00 per hour.

Requirements

• Must be at least 18 years of age.
• High school diploma, GED, or equivalent experience.
• Prior customer service experience is required.

Nice To Haves

• Prior front desk or reservations experience is preferred.

Responsibilities

• Administer guest check-in and check-out procedures.
• Handle cashier duties and reconcile cash and credit card transactions during the shift.
• Answer phones and make reservations as required.
• Handle guest concerns and provide continuous customer service.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED