Guest Service Agent | Hotel Cala

Schulte Hospitality Group • Tampa, FL

3h

About The Position

Schulte Hospitality Group is seeking a dynamic, service-oriented Guest Service Agent for Hotel Cala, a luxury hotel in Tampa scheduled to open in January 2027. The role supports the hotel's service culture by welcoming guests, attending to their needs, and helping create an engaging guest experience. The agent handles front desk and guest check-in/check-out procedures, telephone inquiries, cash-handling responsibilities, and lobby support. Hotel front desk experience, knowledge of front desk operations, basic computer skills, effective communication, strong time management, and the ability to exceed guest and team-member expectations are required.

Requirements

• At least one year of experience in front desk operations.
• In-depth knowledge of hotel front desk operations.
• At least a high school education.
• Basic computer skills.
• Ability to communicate effectively verbally and in writing.
• Ability to exceed the expectations of guests and team members.
• Excellent time management skills.

Responsibilities

• Greet arriving guests and focus on personal recognition.
• Review daily arrival lists and help prepare and assemble welcome amenities.
• Escort VIPs to their rooms and check them in prior to arrival.
• Answer telephone calls within three rings, respond to questions, or transfer calls as needed.
• Manage the issued bank, count it at the beginning and end of the shift, make cash drops according to procedures, and report cash overages or shortages to management.
• Keep the front desk area clean and organized.
• Assist with lobby activation as needed.
• Follow proper procedures when handling guest personally identifiable information (PPI).
• Follow check-in and check-out checklists, and obtain required identification documents and payment method upon guest arrival.
• Respond promptly to guest needs and inquiries.
• Perform other duties as assigned to meet business objectives.

Benefits

• Daily Pay, allowing associates to get paid today for work performed today.
• Free telemedicine and virtual mental health care access for all associates starting on day one.
• Multiple health insurance options.
• Life insurance options.
• 401(k) plan with company match.
• Paid parental leave.
• Paid time off for eligible associates in accordance with company policy.
• Holiday pay.
• Pet insurance.
• Employee assistance program.
• Schulte Savings Marketplace discounts on event tickets, electronics, gym memberships, and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED