HOTEL GUEST SERVICE AGENT

CASINO VICKSBURG LLC • Robinsonville, MS

6d

About The Position

This role is responsible for greeting, checking in and out guests, and ensuring their associated needs are met in a courteous, friendly, and professional manner. The agent will also be responsible for polite and efficient transferring of calls, accurately entering information into the computer lodging system, and effectively working with VIP Services to ensure proper handling of all VIPs. The position requires promoting and projecting a positive image of Fitzgeralds Casino Hotel to all callers, along with other associated duties as required.

Requirements

• Excellent verbal and written communication skills.
• Superior ability to effectively interact with guests and team members in a professional and courteous manner.
• Good organizational skills and ability to work under pressure.
• Ability to adhere to department schedule.
• Demonstrate the ability to be a team player.

Nice To Haves

• Computer experiences a plus.

Responsibilities

• Responsible for the greeting, checking in and out, and associated needs of guests are met in a courteous, friendly and professional manner.
• Responsible for polite and efficient transferring of calls as needed.
• Accurately enter information into computer lodging system.
• Effectively work with VIP Services to ensure proper handling of all VIP’s.
• Promote and project a positive image of Fitzgeralds Casino Hotel to all callers.
• Other associated duties as required.

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed