Guest Service Agent | Full-Time | Hotel Burg
About The Position
Hotel Burg is excited to welcome a passionate Guest Service Agent to our team! This role is perfect for someone who thrives on creating memorable, personalized experiences for every guest. We’re looking for a warm, charismatic professional who brings energy, dedication, and outstanding communication skills to every interaction. As a key member of our Front Office Team, you’ll play an essential role in shaping exceptional stays and leaving lasting impressions. This is a full-time, on-site, non-exempt position that reports to the Rooms Manager. The compensation for this position is $19 per hour.
Requirements
- Previous hotel experience (preferred)
- Previous customer service experience (preferred).
- Passion for hospitality and providing excellent guest service
- Exceptional communication skills both verbal and written.
- Knowledgeable in Microsoft Office.
- The ability to work in a fast-paced, energetic environment.
- Ability to think on your feet and work calmly under pressure.
- A passion for customer service and excellent customer services skills.
- A positive attitude and a willingness to learn and grow your skills.
- Ability to use the POS system to process bills and taking payment.
- Ability to lift/carry 30+ pounds.
Responsibilities
- Provide exceptional personalized customer service and experiences to guests.
- Think on your feet, use good judgement and problem solve in a fast-paced environment.
- Provide support to guest services leaders and the entire hotel team.
- Create a warm and welcoming atmosphere.
- Assist with guest transportation needs, directions, and luggage handling.
- Be familiar with Hotel Burg website, area attractions and offer suggestions about local activities (recreation, dining, shopping, etc.), as well as the list of daily events and individual group events.
- Assist guests with future reservation needs.
- Maintain a presentable lobby area to include both the Guest Services and Front desk area, including vehicles.
- Maintain proper inventory of retail sales gift items and reorder as needed.
- Coordinate the pickup, storage, and distribution of retail sales items.
Benefits
- Generous health, dental and vision insurance, plus 401K.
- Access to early wages!
- Access to free virtual fitness classes and discounted in-person memberships
- Gifted PTO on Day 1 (available to use after 90 days of employment) + paid holidays
- Paid Parental Leave
- Tuition reimbursement opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
