Guest Experience Supervisor | Hotel Cala
About The Position
Schulte Hospitality Group is seeking a dynamic, service-oriented Guest Experience Supervisor for Hotel Cala, a luxury hotel scheduled to open in Tampa in January 2027. The role supports front desk operations and guest satisfaction while helping lead and develop the department team. The supervisor may act as Manager on Duty as required and must be available to work nights, weekends, and holidays as necessary. Schulte Hospitality Group describes itself as a hospitality management organization operating more than 200 locations across 38 states and 3 countries. The company offers an inclusive, employee-focused workplace and opportunities for development and career growth. Specific compensation and benefit details will be discussed during the interview process.
Requirements
- In-depth knowledge of hotel front desk operations.
- Basic math skills.
- Ability to communicate effectively verbally and in writing.
- Strong leadership skills.
- Ability to exceed the expectations of guests and team members.
- Excellent time-management skills.
- Ability to multitask.
- Team-player attitude.
Responsibilities
- Provide high-quality service, anticipate guest needs, and exceed guest expectations.
- Assign duties to staff to support efficient department operations.
- Assist with training new associates and cross-training existing associates.
- Assist in interviewing and hiring associates for the department.
- Promote teamwork and associate morale, treat people respectfully, and recognize associate successes.
- Know emergency procedures and ensure staff respond appropriately; assist the Emergency Response Team as necessary and know the location and use of fire extinguishers.
- Monitor daily room status, rates, discount rates, and packages.
- Maintain a current list of rooms available for walk situations and coordinate room blocking.
- Check printed registration cards against arrival reports and correct discrepancies.
- Ensure guests receive prompt and courteous service and pre-register guests according to standards.
- Complete and monitor employee schedules.
- Monitor VIP arrivals.
- Notify the Maintenance Department of maintenance issues.
- Track room status to ensure rooms are accurately listed and ready for check-in.
- Hire, coach, and discipline direct reports.
- Interact positively and professionally with guests to resolve issues.
- Demonstrate knowledge of EEO policy, Fair Employment Practices, and the Fair Labor Standards Act, and promote a harassment-free work environment.
- Act as Manager on Duty when required.
- Work nights, weekends, and holidays as necessary.
- Perform other duties as assigned to meet business objectives.
Benefits
- Daily Pay, allowing associates to get paid today for work performed today.
- Free telemedicine and virtual mental health care access for all associates starting on day one.
- Multiple health insurance and life insurance options.
- 401(k) plan with company match.
- Paid parental leave.
- Paid time off for eligible associates in accordance with company policy.
- Holiday pay.
- Pet insurance.
- Employee Assistance Program.
- Schulte Savings Marketplace discounts on event tickets, electronics, gym memberships, and more.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
