Hotel General Manager

Kinseth Hospitality Companies•Grand Island, NE

About The Position

The Hotel General Manager oversees the hotel’s operations, financial performance, staffing, guest experience, and compliance with Kinseth Hotel Corporation (KHC) policies, applicable laws, and franchise standards. The role manages operating budgets and hotel finances, works with subordinate managers and the Director of Operations, and communicates with corporate support staff as needed. It also oversees employee recruitment, training, development, safety programs, and employee relations, while ensuring consistent communication and accountability among department heads. The General Manager inspects guest rooms, public areas, and grounds; resolves guest complaints; and ensures service quality and guest satisfaction. The position supervises department leaders and employees across housekeeping, maintenance, food and beverage, front desk, and sales. Other duties may be assigned.

Requirements

Meet the physical demands described for the role, with proper safety precautions followed at all times.
Occasionally lift and/or move up to 50 pounds.
Possess the vision abilities required for close and distance vision, peripheral vision, depth perception, and adjustment of focus.

Responsibilities

Reinforce standards for hotel personnel administration and performance in accordance with KHC policies and procedures, applicable laws, and standards for service, rates, advertising, publicity, sales goals, credit, food selection and service where applicable, and patronage.
Oversee the business unit’s financial performance, including revenue management, accounts payable and receivable, payroll, cash handling, and purchasing.
Develop and manage operating budgets with subordinate managers and the Director of Operations.
Ensure compliance with franchise agreements through inspections, accurate and timely required reports, attention to new standards and capital needs, and timely responses to guest relations cases.
Monitor recruitment, hiring, training, development, and orientation of hotel employees.
Oversee employee relations and provide leadership to staff.
Ensure compliance with safety training and programs, including MSDS status, lockout/tagout, safety committees, blood-borne pathogen prevention, emergency procedures, and general safety.
Control funds, authorize expenditures, and assist in planning departmental budgets.
Ensure employees understand and are offered benefits during initial eligibility or open enrollment periods.
Hold weekly staff meetings and ensure department heads hold revenue and departmental meetings.
Schedule and oversee the Manager on Duty system.
Monitor and report local market changes and competitive trends affecting business performance to the Director of Operations.
Approve supply and equipment purchases within KHC purchasing guidelines.
Inspect guest rooms, public access areas, and outside grounds for cleanliness and appearance.
Respond to guest complaints and resolve problems promptly to support guest satisfaction.
Promote guest satisfaction through customer service, training, and timely follow-up.
Follow KHC policies and property-specific guidelines, including dress code, safety, performance, professional-image, and attendance standards.
Interview, hire, and train employees; plan, assign, and direct work; appraise performance; reward and discipline employees; and address complaints and resolve problems.
Direct, coordinate, and evaluate hotel departments and their supervisors and employees.