Hotel General Manager

Arbor Lodging • Kansas City, MO

1d

About The Position

The General Manager is responsible for all aspects of hotel operations, day-to-day staff management, and guest satisfaction. As an ambassador for the brand and hotel, the General Manager provides leadership and strategic planning across departments, manages the guest experience, and is accountable for profitability and guest satisfaction measures.

This role supports Arbor Lodging’s Hotel Phillips Kansas City, a Hilton Curio Collection property and historic Art Deco hotel in downtown Kansas City. The General Manager leads the team and shapes the guest experience while balancing the hotel’s historic character with modern hospitality. The role may include additional duties beyond those listed, and its scope may change in response to business demands.

Requirements

• At least 5 years of experience in progressive hotel roles.
• Previous Assistant General Manager experience is required.
• Strong management skills, including management of large teams.
• Developed time-management skills.
• Ability to sit, stand, or walk for extended periods.
• Ability to lift up to 40 pounds, with or without reasonable accommodation.

Nice To Haves

• Bachelor’s degree from an accredited university in Hotel Management, Business Administration, or a similar field is preferred.

Responsibilities

• Oversee all hotel departments, including front office, sales, housekeeping, human resources, food and beverage, maintenance, and accounting.
• Model a friendly, attentive, service-oriented demeanor in interactions with guests and hotel staff.
• Maintain open communication among hotel leaders and develop a high-quality staff aligned with guest-service expectations.
• Manage financials, profit and loss, and payroll to maintain profitability.
• Ensure compliance with local and state licensing and permit requirements.
• Maintain property security and safety systems and ensure inspections and maintenance are completed.
• Drive property-wide improvements in staff training and development to promote high-quality service and guest returns.
• Maintain professional working relationships and open communication with managers, employees, and other departments.
• Communicate ideas, development goals, and tasks effectively, and follow up on delegated tasks in a timely manner.
• Proactively identify property issues and find solutions before hotel operations are disrupted.
• Analyze data and information from multiple sources to develop solutions beneficial to the business.
• Receive and address concerns from hotel guests and staff attentively and professionally.
• Delegate tasks effectively to qualified staff members.
• Produce financial results consistent with budgeted objectives.

Benefits

• Competitive salary.
• Annual review with potential for an increase.
• 401(k) program with company match.
• Medical, dental, and vision insurance available to eligible employees.
• Wellness benefits available to eligible employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed