Hotel Front Desk Representative - MGM Springfield

MGM Resorts International • Springfield, MO

8d • Onsite

About The Position

As a Front Desk Representative at MGM Springfield, you will use guest-service experience to manage arrivals, departures, and complex guest needs in a high-volume resort environment. You will oversee the guest journey, resolve challenges, anticipate needs, and help create memorable stays. The starting rate is $18.95 per hour.

Requirements

• High school diploma, GED, or equivalent.
• Able and willing to work a part-time schedule: Friday 9:00 a.m.–5:45 p.m., Sunday and Monday 2:00 p.m.–10:45 p.m.; work includes holidays, and open availability is required because shifts may vary.

Nice To Haves

• At least 6 months of relevant cash-handling experience.
• At least 1 year of relevant face-to-face guest-service experience.
• Experience in a similar resort setting.

Responsibilities

• Welcome guests and provide memorable service by anticipating needs and responding to and resolving complaints in alignment with S.H.O.W. Service Basics.
• Manage early and late arrivals, departures, walk-ins, and other guest room check-in and check-out tasks professionally.
• Offer upgraded accommodations when available through authorized programs and promote MGM Rewards enrollment and benefits.
• Partner with Housekeeping and other departments to meet guest expectations and special requests.
• Ensure charges and credits are posted correctly, collect payments, handle cash and credit transactions, and balance cash and cash equivalents according to property procedures.
• Control and issue keys while protecting guest security, privacy, and confidentiality.

Benefits

• Company uniform issued with free onsite dry cleaning.
• Wellness incentive programs supporting physical and mental health.
• Company hotel, food and beverage, retail, and entertainment discounts, plus partner discounts on travel, electronics, online shopping, and other items.
• Free meals in the employee dining room.
• Professional and personal development programs, networking opportunities, and community volunteer opportunities.
• Eligible employees may participate in medical, dental, vision, and life insurance; 401(k) plans; and time-off plans. Offerings vary based on eligibility factors such as location, employment status, and union membership.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED