Hotel Front Desk Representative

Churchill Downs•Terre Haute, IN

About The Position

The Hotel Front Desk Representative accommodates hotel guests by registering and assigning rooms, issuing room keys, transmitting and receiving messages, maintaining records of occupied rooms and guest accounts, presenting statements and collecting payment from departing guests, making and confirming reservations, and answering and routing PBX calls. The role also responds to questions about hotel, casino, and entertainment-complex services and activities, and coordinates with housekeeping, maintenance, and player services to support guest needs. This is a full-time position paying $15.00 per hour. The employee must be available to work evenings, nights, weekends, and holidays. The role requires a high school diploma or equivalent, customer-service knowledge, basic mathematics, Microsoft Office experience, and the ability to obtain and maintain applicable licensing. The work environment can be moderately to very loud at times. Physical tasks may include sitting or standing, walking, reaching, handling objects or controls, climbing or balancing, stooping, kneeling, crouching, crawling, and lifting, pushing, or pulling up to 50 pounds independently or more than 50 pounds with assistance.

Requirements

High school diploma or equivalent.
Knowledge of principles and processes for providing customer service.
Ability to perform basic mathematics.
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Ability to interpret instructions in written, oral, diagram, or schedule form.
Experience with Microsoft Office.
Ability to obtain and maintain applicable licensing.
Ability to maintain high levels of confidentiality and integrity.
Ability to maintain interpersonal working relationships with Team Members and the public.
Excellent verbal and written communication skills.
Detail-oriented, professional, organized, and able to manage time effectively with a customer-focused approach.
Willingness to assume overall responsibility for position performance.
Availability to work evenings, nights, weekends, and holidays.
Ability to meet the physical demands described, including lifting, pushing, or pulling up to 50 pounds independently or more than 50 pounds with assistance.

Responsibilities

Greet, register, and assign rooms to hotel guests.
Verify guest identification and establish how guests will pay for accommodations.
Issue room keys and relay instructions to guests.
Maintain computer records of room availability and guest accounts.
Compute bills and collect payments.
Make and confirm reservations.
Use the player CMP system to make marketing offer reservations.
Answer PBX calls and route them to the proper extension.
Answer inquiries about hotel services, shopping, dining, entertainment, and activities connected with the hotel, casino, or entertainment complex.
Advise housekeeping staff when rooms have been vacated and are ready for cleaning.
Coordinate with player services and housekeeping on hosted-guest amenities and room assignments.
Contact housekeeping or maintenance staff when guests report problems.
Perform simple bookkeeping activities, such as balancing cash accounts.
Perform other duties as assigned.