Hotel Front Desk Agent

Indus Hospitality Group, Inc • Brockport, NY

2d

About The Position

The Hotel Front Desk Agent performs a variety of guest-service activities, providing efficient, courteous, and professional service while following brand standards, guidelines, and procedures. The role includes front desk operations, guest assistance, payment processing, reservation management, and support for hotel facilities and services. Depending on the hotel, duties may also include operating a shuttle, laundry work, and maintaining the continental breakfast area.

Indus Hospitality Group describes its work environment as supportive and inclusive, with a focus on collaboration, exceptional service, and personal and professional growth.

Requirements

• One to three months of related experience and/or training, or an equivalent combination of education and experience.
• High school diploma or general education degree (GED), or equivalent combination of education and experience.
• Minimum age of 18.
• Regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.
• Occasionally work around fumes or airborne particles, chemicals, and dust.
• Work in an environment with a usually moderate noise level that is open to the general public.

Responsibilities

• Greet, register, and assign rooms to guests.
• Answer telephone calls.
• Post room, food, and telephone charges; compute bills; collect payments; and make change.
• Make and confirm reservations.
• Monitor room availability and block rooms.
• Program wake-up calls.
• Handle guest mail and messages.
• Perform guest check-out services.
• Open and close shifts and make cash drops as necessary.
• Maintain market stock and the coffee area as needed.
• Provide information about hotel hours and available services, including the restaurant, lounge, and room service.
• Provide guests with directions and information about the local area.
• Help maintain the cleanliness of the lobby, front entrance, and surrounding areas.
• Check lobby fixtures, equipment, and conditions for proper operation, settings, and maintenance, and report deficiencies.
• Schedule shuttle runs for guests and provide safe transportation using the hotel shuttle vehicle, at hotels with a shuttle.
• Perform laundry duties as needed.
• Maintain the continental breakfast area, including closing and cleaning it.

Benefits

• The company describes opportunities for personal and professional growth and career development.
• The company describes a supportive, inclusive culture where employee contributions are valued.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED