Hotel Front Desk Agent

McKibbon Hospitality•Clearwater, FL

About The Position

The Front Desk Agent is often the first point of contact for guests and helps shape their impression of the hotel. The role calls for a warm, approachable personality and a genuine interest in working with people. The agent engages with guests in a welcoming, professional, and efficient manner, works to meet their needs and exceed expectations, maintains a strong commitment to service, and remains calm and hospitable in challenging situations while upholding McKibbon’s Guiding Principles. The agent handles guest check-ins and related front desk tasks, maintains knowledge of hotel services and operations, resolves guest concerns, and communicates relevant information to hotel departments and personnel. The position also includes training in Food and Beverage operations to provide coverage as needed. Shifts vary by hotel and may be morning/afternoon (6 a.m.–2 p.m. or 7 a.m.–3 p.m.) or afternoon/evening (2 p.m.–10 p.m. or 3 p.m.–11 p.m.). This is a part-time position of fewer than 30 hours per week, with weekends required.

Requirements

Previous experience working as a front desk agent or in a similar role.
High school diploma or equivalent vocational training certificate.
Proficiency with computers.
Basic math skills.
Ability to provide excellent customer service and maintain a professional demeanor.
Ability to input and access information in a property management system and/or points-of-sale system.
Strong listening skills and ability to understand and address concerns raised by workers, clients, and guests.
Attentive, friendly, helpful, and courteous manner with clients, guests, and associates.
Commitment to McKibbon’s Guiding Principles: Think Bigger, Love Your Community, Do the Right Thing, Support Each Other, and Make a Lasting Impression.
Punctuality for all shifts.
Availability to work weekends.

Nice To Haves

Experience working at a hotel establishment is highly desired.
Great verbal and written communication skills.
Ability to create a fun and supportive working environment.

Responsibilities

Anticipate guests’ needs, respond promptly, and acknowledge guests in a timely manner.
Maintain positive guest relations.
Resolve guest complaints and ensure guest satisfaction.
Maintain knowledge of hotel features and services, operating hours, room rates, special packages and promotions, daily house count, expected arrivals and departures, and scheduled group activities.
Process guest check-ins and verify registration information with guests.
Handle overbooked or “walked” guests.
Accept and record wake-up call requests.
Communicate pertinent guest information, such as special requests and amenity deliveries, to designated departments or personnel.
Resolve discrepancies on the room status report with housekeeping.
Train in and learn Food and Beverage operations to provide coverage as needed.
Arrive punctually for all shifts to ensure front desk coverage and guest service.

Benefits

Competitive compensation with incentives (incentives vary by position).
401(k) savings plan with 50% matching up to 10% of compensation.
Associate referral program.
Brand and company training classes, workshops, and conferences for career growth and development (varies by position).
Fundraising matching funds program.
Team volunteer opportunities.
24/7 chaplain services.
Exclusive hotel rate discounts.
Full-time associates: comprehensive medical, dental, and vision benefits.
Full-time associates: life insurance.
Full-time associates: pet insurance.
Full-time associates: short- and long-term disability coverage.
Full-time associates: paid time off and holidays.
Full-time associates: tuition assistance.