Full-Time AM Front Desk Agent

Sheraton • Novi, MI

1d

About The Position

We are seeking an experienced, customer-focused Hotel Front Desk Agent to provide exceptional guest service and ensure a welcoming and efficient hotel experience. The agent represents the hotel positively, maintains professionalism and guest privacy, and consistently delivers outstanding customer service. The role helps create memorable guest experiences and maintain the hotel’s reputation for quality and hospitality.

The position is at Four Points by Sheraton Detroit Novi, in Novi’s shopping and entertainment district. The hotel features guest rooms, two restaurants, and flexible event space, and is near major corporations, the Suburban Collection Showplace, Twelve Oaks Mall, and Fountain Walk.

Requirements

• Previous hotel front desk or hospitality experience is required.
• Strong customer service and interpersonal skills.
• Excellent verbal and written communication abilities.
• Knowledge of hotel reservation and property management systems (PMS).
• Ability to handle multiple tasks while maintaining attention to detail.
• Strong problem-solving and conflict-resolution skills.
• Ability to work independently and as part of a team.
• Dependable, professional, organized, and detail-oriented.
• Flexible availability, including weekends and holidays, as required.

Responsibilities

• Welcome guests with a friendly, professional, and positive attitude.
• Manage guest check-ins and check-outs efficiently and accurately.
• Process reservations, cancellations, room assignments, and modifications.
• Answer phone calls, respond to emails, and assist guests with inquiries.
• Handle guest complaints, concerns, and special requests professionally and promptly.
• Maintain accurate guest records and billing information, and process payment transactions.
• Process cash, credit card, and other payments, balancing accounts as needed.
• Communicate with housekeeping, maintenance, and management to support guest satisfaction.
• Monitor room availability, occupancy, and reservation information.
• Provide information about hotel amenities, services, and local attractions.
• Maintain a clean, organized, and professional front desk area.
• Follow hotel policies, safety procedures, and customer service standards.
• Identify opportunities to improve the guest experience and encourage repeat business.
• Protect guest privacy and uphold high standards of professionalism and customer service.

Benefits

• Employee discounts
• Paid time off
• Training and development

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed