Hotel Engineering Maintenance Assistant
About The Position
The Hotel Engineering Maintenance Assistant supports maintenance and repair work throughout the hotel, helping maintain safe, clean, and functional facilities and equipment. The role includes responding to work orders, conducting rounds, supporting preventive maintenance, assisting skilled tradespeople, and helping address emergencies so the building can return to normal operation quickly. The employee is expected to maintain positive guest relations, follow hotel and company policies and brand standards, and use tools and chemicals safely and appropriately. The position works in the engineering workshop and throughout all hotel areas, including indoor and outdoor settings. Work may involve variable temperatures and noise, fumes or odors, dust or mites, chemicals, and stepladders. Physical requirements include lifting or transporting at least 50 pounds, pushing or pulling equipment weighing up to 250 pounds, and standing and moving for up to eight hours.
Requirements
- High school diploma, GED, or equivalent work experience.
- Computer skills.
- Good understanding of English and good written and verbal communication skills.
- Knowledge of methods and materials used in general building maintenance, carpentry, plumbing, building and electrical units, and HVAC.
- Knowledge of the use and repair of common tools and equipment used in general maintenance.
- Knowledge of facility maintenance and repair, systems design, and troubleshooting.
- At least two years of experience as a commercial electrician or in another trade, such as plumbing or HVAC.
Nice To Haves
- Familiarity with Microsoft Office.
- Experience with hotel systems.
- One to two years of experience as a Maintenance Assistant.
Responsibilities
- Wear the proper uniform and nametag and maintain positive guest relations.
- Address guest complaints and work toward guest satisfaction.
- Maintain knowledge of hotel features and services, operating hours, rates, packages, promotions, occupancy, arrivals and departures, and group activities.
- Maintain knowledge of the correct maintenance and use of equipment, and use equipment only as intended.
- Keep assigned work areas clean, sanitary, and organized.
- Receive daily assignments from the Chief Engineer or Supervisor and review priorities and special projects.
- Review work orders and the night report, inspect reported problem areas, and note needed information or safety concerns.
- Schedule preventive maintenance work in guest rooms in coordination with the Executive Housekeeper and Front Office.
- Assist electricians, carpenters, plumbers, and painters with repair work.
- Clean, maintain, use, and store tools properly.
- Handle chemicals for designated uses and surfaces in accordance with OSHA regulations and hotel requirements.
- Ensure the security of assigned keys.
- Assist with emergencies to protect guests and associates and preserve the building and its systems, acting promptly to restore normal operations.
- Follow department, Commonwealth Lodging Management, hotel, and brand policies and procedures.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
