Hotel Clerk II - PT

Boyd Gaming•Upper Merion Township, PA

3d•$18

About The Position

Provide guests with a friendly and efficient check-in and check-out experience. Give guests general information about the hotel, amenities, special events, services, directions, and local attractions. Sell rooms using excellent customer service and yield management. Resolve complaints and answer inquiries in a friendly, professional manner. Process registrations, room keys, bills, and payments; communicate with Executive Hosts; run reports; balance transactions at the end of the shift; and perform manual procedures if the computer system fails. Other duties may be assigned by management.

Requirements

High school diploma or equivalent.
Minimum of 6 months of front desk experience.
Ability to use basic office machines and a telephone.
Minimum typing speed of 45 WPM.
Ability to communicate with guests and staff in English.
Knowledge of the hotel key system.
Must be able to work flexible shifts.
Ability to stand for long periods of time.
Detail-oriented and able to multitask.
Ability to add, subtract, and audit accounts.
Money-handling experience and ability to operate an electronic draft system.
Ability to operate LMS, CMS, and Hot Sauce/Espresso computer systems.
Must be able to obtain and maintain certifications and/or licenses required by local gaming regulations.

Nice To Haves

10-key experience.

Responsibilities

Provide guests with a friendly and efficient check-in and check-out experience.
Provide general information about the hotel, amenities, special events, hotel services, directions, and local attractions.
Sell rooms using customer service skills and yield management.
Resolve customer complaints and answer guest inquiries in a friendly, professional manner.
Complete registration forms and computer input.
Retrieve and distribute room keys.
Calculate and print hotel bills and accept payment for room charges using standard cash and credit procedures.
Communicate with Executive Hosts regarding hotel stays.
Use a computer to run necessary reports.
Balance all transactions at the end of the shift (audit out).
Operate manual procedures in the event of computer failure.
Perform other duties as assigned by management.