Hotel Clerk II
About The Position
The Hotel Clerk II provides guests with a friendly, efficient check-in and check-out experience. The role shares information about the hotel, amenities, special events, local attractions, and directions; sells rooms using customer service skills and yield management; and handles guest inquiries and complaints professionally. The clerk completes registration and computer-entry tasks, manages room keys, prepares hotel bills, processes payments, runs reports, and balances transactions at the end of the shift. The position also communicates with Executive Hosts and follows manual procedures if the computer system fails.
Requirements
- High school diploma or equivalent.
- At least 6 months of front desk experience.
- Ability to use basic office machines and a telephone.
- Minimum typing speed of 45 WPM.
- Ability to communicate with guests and staff in English.
- Knowledge of the hotel key system.
- Ability to work flexible shifts.
- Able to stand for long periods of time.
- Detail-oriented and able to multitask.
- Ability to add, subtract, and audit accounts.
- Money-handling experience and ability to operate an electronic draft system.
- Ability to operate LMS, CMS, and Hot Sauce/Espresso computer systems.
- Must be able to obtain and maintain certifications and/or licenses required by local gaming regulations.
Nice To Haves
- 10-key experience.
Responsibilities
- Provide guests with a friendly and efficient check-in and check-out experience.
- Provide general information regarding the hotel, amenities, special events, directions, local attractions, and services.
- Sell rooms using customer service skills and yield management.
- Resolve customer complaints and answer guest inquiries in a friendly, professional manner.
- Complete registration forms and computer input.
- Retrieve and distribute room keys.
- Calculate and print hotel bills and accept payment for room charges using standard cash and credit procedures.
- Communicate with Executive Hosts regarding hotel stays.
- Use a computer to run necessary reports.
- Balance all transactions at the end of the shift (audit out).
- Follow manual procedures in the event of computer failure.
- Perform other duties as assigned by management.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
