Hotel Bellperson/Shuttle Driver FULL-TIME - The Guest House at Graceland

Elvis Presley Enterprises•Memphis, TN

104d

About The Position

The Hotel Bellperson/Shuttle Driver is a full-time role in the Guest Services Department at The Guest House at Graceland. The position transports guest luggage, escorts guests to their rooms, explains hotel services and amenities, and attends to guests’ needs throughout their stay. When driving, the employee maintains contact with the hotel contact person, tracks passenger pickups and drop-offs, responds courteously to passenger questions and complaints, assists with luggage, and inspects shuttles and reports issues. The role requires a valid CDL with Passenger Endorsement and DOT certification, and allows tips in addition to the hourly rate. The position is on the P.M. shift, 4:00 p.m. to 12:30 a.m., with variable and flexible working hours and days, including weekends, evenings, holidays, and overtime as required by hotel business needs. The employee works in a no-smoking area and must wear a uniform. Benefits are offered after successful completion of the 60-day introductory period. Applicants must pass a background check, pre-employment drug test, and DOT physical and drug test; alcohol and illegal-drug screening may also be required before hiring and during employment.

Requirements

Excellent guest service skills.
Valid CDL driver’s license with Passenger Endorsement.
DOT certification with CDL.
Must be at least 21 years of age.
Good driving record.
Ability to use a hand-held radio.
Ability to pass a physical and drug test according to DOT.
Ability to pass a background check and pre-employment drug test.
Must be able to work flexible hours, evenings, holidays, and overtime as required.
Ability to stoop and reach, sit for long periods, and climb stairs.
Clear speaking voice.
20/20 or near 20/20 vision, with or without corrective lenses.
Ability to ascend and descend the shuttle without a ramp and hold and lock down a wheelchair.
Frequently lift heavy bags weighing up to 75 pounds throughout the shift.
Work in a no-smoking area and wear a uniform.

Responsibilities

Transport guest luggage to and from guest rooms.
Escort guests to rooms and inform them of hotel services and features.
Attend to guests’ immediate needs upon arrival and provide follow-through attention throughout their stay.
Maintain thorough knowledge of hotel services and amenities.
When driving, maintain contact with the hotel contact person and track passenger pickups and drop-offs as necessary.
Respond politely and in a friendly manner to passengers’ questions, handle complaints, and assist with luggage as needed.
Inspect shuttles and report any issues.
Perform other duties as assigned.