Bellperson / Shuttle Driver

Pacific Hospitality Group•Hotel Zessa, FL

About The Position

Pacific Hospitality Group is hiring a Bellperson / Shuttle Driver to greet and assist hotel guests, handle luggage, escort guests to rooms, and provide information about hotel services and local attractions. The role also drives passengers between the hotel and assigned destinations, loads and unloads luggage and equipment, and keeps transportation vehicles clean. The position requires a Class B driver’s license, passenger endorsement, medical clearance, and a good driving record. The hourly rate is $18.00.

Requirements

One to three months of related experience and/or training.
Valid driver’s license for the appropriate vehicle class and a good driving record.
Class B license, passenger endorsement, and medical clearance.
Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals.
Ability to speak, read, write, and understand English to follow instructions and safety rules and communicate with guests.
Ability to serve guests by phone, computer, and face-to-face interactions, and to use guest vehicles properly and carefully.
Ability to use discretion when handling confidential or sensitive information.
Positive attitude and professional demeanor.
Strong communication and interpersonal skills and commitment to a high level of guest satisfaction.

Nice To Haves

Experience driving a manual transmission and a variety of vehicle types.

Responsibilities

Greet arriving and departing guests and assist with loading and unloading baggage.
Assist guests and visitors entering and leaving the property.
Escort incoming hotel guests to their rooms and explain room features.
Provide information and answer questions about hotel services and facilities, points of interest, and entertainment attractions.
Deliver luggage for arriving guests, pick up luggage from departing guests, and assist with luggage storage.
Drive passengers between the hotel and appropriate destinations according to the assigned schedule while obeying state and city traffic laws.
Load and unload guest luggage and equipment.
Maintain transportation vehicle cleanliness by removing trash, sweeping or vacuuming, and wiping down passenger and driver areas.
Resolve guest complaints within the scope of authority or refer them to management.
Notify a supervisor or Security of unusual events, circumstances, missing items, or alleged theft.
Notify management of problems resulting from guest complaints, intoxication, or disruptive behavior.