Bellperson - Shuttle Driver

Concord Hospitality Enterprises • Durham, NC

9d

About The Position

As a Bellperson at Concord Hospitality, you will be at the hub of guest interaction, creating memorable experiences from arrival to departure. Your proactive, responsive, and caring approach ensures guests feel welcomed and supported throughout their stay. The role assists guests with luggage, transportation, and general requests; transports guests to the airport; and provides valet services when requested. You will escort guests to accommodations, inspect rooms, respond promptly to needs, securely organize and store luggage, and share accurate information about hotel services, local attractions, and city events. The position also maintains a professional and welcoming presence in guest reception areas and performs additional duties as assigned to support guest satisfaction.

Concord Hospitality describes an “Associate First” culture focused on associate growth, balance, and diversity, supported by training and development at all levels.

Requirements

• Strong interpersonal and communication skills.
• Ability to provide excellent customer service in a fast-paced environment.
• Detail-oriented with organizational skills to manage guest belongings.
• Flexibility to work varied hours, including evenings, weekends, and holidays.
• Positive attitude and commitment to teamwork.

Nice To Haves

• High school diploma or equivalent preferred.

Responsibilities

• Assist guests with luggage, transportation, and general requests.
• Transport guests to the airport and valet their cars when requested.
• Escort guests to accommodations, inspect rooms, and respond to needs promptly.
• Organize and store luggage securely in designated areas.
• Provide accurate information about hotel services, local attractions, and city events.
• Maintain a professional, welcoming presence in guest reception areas.
• Perform additional duties as assigned to support guest satisfaction.

Benefits

• Competitive wages.
• Medical, dental, and vision insurance.
• Life insurance and short- and long-term disability options.
• 401(k) with company match.
• Tuition assistance.
• Discounted room rates at Concord-managed hotels.
• Training, development, and career advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED